{"id":3232947,"url":"https://alion.io/job/barclays-specialist-support-worker","title":"Specialist Support Worker","company":{"id":12541,"name":"Barclays","domain":"home.barclays","url":"https://alion.io/company/barclays-uk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":176,"ghost_share":0,"stale_share":0.369,"repost_share":0.102,"time_to_fill_p50_days":16,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Northampton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T00:43:45Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Description\nPurpose of the role\nTo provide thoughtful and effective support to customers by resolving more complex needs with care, clarity, and professionalism, while contributing positively to the Specialist Customer Care team and overall customer experience.\nAccountabilities\nSupport the provision of customer service through various communication channels including chat, email and phone.\nSupport the execution of customer service requirements to resolve more complex customer needs, requests and enquires.\nCollaboration with teams across the bank to align and integrate customer care processes.\nIdentification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas.\nDevelopment and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.\nResolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments.\nDevelopment and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.\nIdentification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness .\nAnalyst Expectations\nTo meet the needs of stakeholders/ customers through specialist advice and support\nPerform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.\nLikely to have responsibility for specific processes within a team\nThey may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.\nIf the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.\nOR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.\nExecute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.\nCheck work of colleagues within team to meet internal and stakeholder requirements.\nProvide specialist advice and support pertaining to own work area.\nTake ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.\nMaintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.\nContinually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.\nMake judgements based on practise and previous experience.\nAssess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.\nCommunicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.\nBuild relationships with stakeholders/ customers to identify and address their needs.\nAll colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.\nJoin us in this amazing role as a support worker supporting and working alongside a visually impaired Barclays colleague in their day to day role within fraud.\nMust haves:\nExcellent communication skills\nPatience and ability to work alongside a colleague via teams or in the office\nNice to haves:\nFraud experience or general corporate experience would be beneficial\nFull serve experience would be adventurous\nJoin us for a coffee chat via Teams Wednesday 4th November at 13:00 for the opportunity to ask any questions and learn more about the role. Please see link below:\nhttps://teams.microsoft.com/meet/3631017416972141?p=22N6bOtOZIr4dBRE1E\nThis role is hybrid and you will be based in Northampton 1 day a week.\nYou’ll work a shift pattern between 8am and 5pm, including some weekends, and start with a competitive salary of up to £32,000. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office.","description_format":"text","description_chars":5352,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work","Life insurance","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-25T09:13:15Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.826,"p_room":1,"age_days":5,"expected_fill_days":16,"reasons":["conf:24","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/barclays-specialist-support-worker","json_url":"https://alion.io/job/barclays-specialist-support-worker.json","meta":{"generated_at":"2026-10-28T04:10:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5482,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12541},"rest":"https://alion.io/mcp/rest/get_company?id=12541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbarclays-specialist-support-worker"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbarclays-specialist-support-worker"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbarclays-specialist-support-worker"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/barclays-specialist-support-worker\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbarclays-specialist-support-worker"}]}