{"id":3600010,"url":"https://alion.io/job/barclays-teller-customer-service-advisor","title":"Teller & Customer Service Advisor","company":{"id":12541,"name":"Barclays","domain":"home.barclays","url":"https://alion.io/company/barclays-uk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":213,"ghost_share":0.028,"stale_share":0.347,"repost_share":0.122,"time_to_fill_p50_days":17,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-11-02T07:52:24Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T12:03:43Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description\nPurpose of the role\nTo address customer questions, concerns or requests while maintaining customer service expectations.\nAccountabilities\nProvision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner.\nCollaboration with teams across the bank to align, promote, and integrate customer care initiatives.\nManagement and maintenance of customer records and documentation to ensure accuracy.\nParticipation in training and development initiatives to improve customer skills, knowledge, and services.\nIdentification of industry trends and developments related to customer service to implement best practice in customer care.\nExecution of escalation requests to the relevant team or senior management as required in a timely manner.\nExecution of customer service activities through various communication channels including chat, email, and phone.\nAnalyst Expectations\nTo perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.\nRequires in-depth technical knowledge and experience in their assigned area of expertise\nThorough understanding of the underlying principles and concepts within the area of expertise\nThey lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.\nIf the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.\nOR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.\nWill have an impact on the work of related teams within the area.\nPartner with other functions and business areas.\nTakes responsibility for end results of a team’s operational processing and activities.\nEscalate breaches of policies / procedure appropriately.\nTake responsibility for embedding new policies/ procedures adopted due to risk mitigation.\nAdvise and influence decision making within own area of expertise.\nTake ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.\nMaintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.\nDemonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.\nMake evaluative judgements based on the analysis of factual information, paying attention to detail.\nResolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.\nGuide and persuade team members and communicate complex / sensitive information.\nAct as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.\nAll colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.\nJoin us as a Teller & Customer Service Advisor where you will Process a high volume of RTGS/NEFT transactions, DDs and POs. Handle daily cash transactions, including cash deposits, withdrawals, transfers and payments. Process cheques, drafts and other banking instruments, ensuring accuracy in cash handling and end-of-day cash balancing. Assist customers with account enquiries, balance information and transaction details. Provide guidance on banking products and services, and resolve customer issues or escalate them to the appropriate department when necessary. Support account opening, documentation verification and customer service requests. Follow all bank policies, procedures and regulatory guidelines. Perform customer identification and verification in line with KYC/AML requirements. Report suspicious transactions or discrepancies.\nTo be successful in this role, you should:\nBe positive, self-motivated and able to use your initiative to achieve both personal and professional goals.\nHave the ability to clearly communicate complex information, both verbally and in writing.\nPossess strong problem-solving skills with a rational approach.\nBe able to prioritise, organise and multitask effectively.\nBe adaptable and comfortable working under pressure while managing a heavy workload.\nHave strong communication and relationship-building skills.\nEssential Skills/Basic Qualifications:\nGraduate in any field.\nExperience working in a banking operations environment.\nDesirable Skills/Preferred Qualifications:\nKnowledge of MS Excel, Outlook and Word.\nSound knowledge of banking processes and banking applications.\nGood written and verbal communication skills.\nYou may be assessed on the key critical skills relevant for success in role, such as:\nProviding efficient and accurate banking services to customers at the branch.\nHandling financial transactions, assisting customers with their banking needs and ensuring excellent customer service while complying with bank policies and regulatory requirements.\nJob location is New Delhi.","description_format":"text","description_chars":5720,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-11-02T07:52:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":17,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/barclays-teller-customer-service-advisor","json_url":"https://alion.io/job/barclays-teller-customer-service-advisor.json","meta":{"generated_at":"2026-11-04T17:20:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26544,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12541},"rest":"https://alion.io/mcp/rest/get_company?id=12541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbarclays-teller-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbarclays-teller-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbarclays-teller-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/barclays-teller-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbarclays-teller-customer-service-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3600010}},{"tool":"search_jobs","arguments":{"company":"home.barclays","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3600010},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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