{"id":570795,"url":"https://alion.io/job/barclays-us-collections-vp","title":"US Collections VP","company":{"id":12541,"name":"Barclays","domain":"home.barclays","url":"https://alion.io/company/barclays-uk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":237,"ghost_share":0.013,"stale_share":0.274,"repost_share":0.131,"time_to_fill_p50_days":13,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":73000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":256},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-09T12:32:18Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-25T22:42:51Z","board_verified":false,"closed_at":"2026-09-25T22:42:51Z","days_open":16,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":15},"description":"Job Description\nPurpose of the role\nTo manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.\nAccountabilities\nIdentification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.\nManagement of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.\nCollaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.\nManagement of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.\nManagement and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.\nCompliance with all regulatory requirements and internal policies related to customer experience.\nCreation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.\nManagement of attrition by working closely with HR in implementing retention initiatives for work force.\nVice President Expectations\nTo contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..\nIf managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..\nIf the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others..\nOR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..\nAdvise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.\nManage and mitigate risks through assessment, in support of the control and governance agenda.\nDemonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.\nDemonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.\nCollaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.\nCreate solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.\nAdopt and include the outcomes of extensive research in problem solving processes.\nSeek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.\nAll colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.\nJoin us as an US Collections VP at Barclays, where you'll spearhead the evolution of our operations department.\nTo be successful, you should have experience with:\nThis is a largely work in office “Leadership of the team & Real Time availability of the VP for US Stake-holder interactions in US Timings”. This is not a Remote Work from Home Assignment as it requires in Person.\n\nProvision of Leadership in the Noida Office for the US Operations.\n\nDeep US Collections Voice expertise ( This will be preferred.)\nAbility to work in a “permanent Night Shift” in USCB Collections Voice Operations. ( Note: The US Collections Voice Operation works from approx.. 6PM to 930 AM next day in shifts across 7 days a week. )\nBe available for US Stakeholder interactions ( Mon thru Fri ) in the window 6 PM to 4 AM IST. ( Note: There is no option of log outs prior to 3 AM IST. )\n\nHave, the ability to manage Collections and Voice Service levels and metrics 7 days a week at period hour levels.\n\nGraduate in any discipline with Min. “Operating Leadership at AVP+ level of 100+ resources in US Collections Cards for min. of 5 years in a direct people leadership position\".\n\nStrong understanding of Risk and Control in a banking environment.\n\nSome other highly valued skills may include:\nAttention to detail, understands importance of accuracy and responsiveness.\n\nStrong analytical and problem solving skills.\n\nStrong communication skills, both verbal and written.\n\nResults driven with a commitment to continuous process improvement and quality.\n\nAbility to multi-task and work under pressure\n\nProficient in Microsoft applications.\n\nSuperior interpersonal and leadership skills; proven ability to develop and motivate employees to meet and exceed performance standards.\n\nAble to work with others in a fast-paced, team environment and to interact effectively with all levels of management.\n\nEnthusiastic, customer solution focused.\n\nYou may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking, as well as job-specific skills.\nThe location of the role is Noida, IN.","description_format":"text","description_chars":6709,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-09-09T12:32:18Z"},{"event":"close","at":"2026-09-18T19:59:14Z"},{"event":"reopen","at":"2026-09-21T10:43:49Z"},{"event":"close","at":"2026-09-25T22:42:51Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/barclays-us-collections-vp","json_url":"https://alion.io/job/barclays-us-collections-vp.json","meta":{"generated_at":"2026-10-14T09:33:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10779,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12541},"rest":"https://alion.io/mcp/rest/get_company?id=12541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbarclays-us-collections-vp"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbarclays-us-collections-vp"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbarclays-us-collections-vp"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/barclays-us-collections-vp\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbarclays-us-collections-vp"}]}