{"id":4005604,"url":"https://alion.io/job/barco-customer-services-engineer-6","title":"Customer Services Engineer","company":{"id":1769262,"name":"Barco","domain":"barco.com","url":"https://alion.io/company/barco-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T06:56:29Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T06:56:29Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"This position requires an in-depth knowledge of how technology is used to enable business goals. You will be responsible for managing all facets of the relationship with key partners while ensuring business goals are being met. The Barco Cinema division would be the primary focus covering technical end-to-end solutions and services. Also, other products supported from our Entertainment, Enterprise, Control Room, Meeting Experience & Medical solutions divisions. The Customer Service Engineers focus is to act as a liaison between Barco and its partners (Cinema, Rental/Staging, SI Channel, and Distribution channel where required) and is responsible for addressing customer needs and ensuring they have a highly positive experience in dealing with Barco. The Customer Service Engineer will be responsible for providing our partners, end users, with service quotations, repairs and product/technical information updates. Overall, the Customer Service Engineer will serve as one of the main contact points in the service division of the business. Our focus is 100% on customer satisfaction and we are continually striving for excellence.\nKey Responsibilities:\n1. Pre-Sales Technical Support:\nCollaborate with the sales team to identify and understand customer needs, providing technical advice and guidance on cinema projection solutions. \nConduct technical presentations and assist with product demonstrations for potential customers, explaining complex technical information in a way that aligns with customer needs. \nWork with Sales and product escalation teams to address specific customer inquiries, technical challenges, and unique installation requirements. \n2. Product Knowledge and Expertise:\nMaintain an in-depth knowledge of our full range of cinema projection solutions, including laser technology, media systems and automations systems. \nStay updated on advancements in projector technologies (e.g., Laser/ LED technology, DCI standards, HDR, and other innovations relevant to cinema projection). \nProvide insights into product features, technical specifications, and benefits of advanced technologies used in our solutions, ensuring customers understand and appreciate the technical superiority and ROI of our products. \n3. Post-Sales Technical Support:\nProvide technical support to customers after the sale, assisting with installation, configuration, troubleshooting, and training as needed. \nWork closely with service admins and partners technical engineers to resolve customer issues promptly, ensuring satisfaction and product performance. \nUse Salesforce dashboards to monitor and address any open cases and maintain a high level of customer satisfaction \nMaintain accurate records of technical support interactions, installations, and configurations to assist with future troubleshooting and support. \n4. Collaboration and Training:\nCollaborate with the sales team, resellers, and partners to share technical knowledge and provide training sessions on our solutions. \nAct as a liaison between the sales and Service escalation departments, providing customer feedback and technical insights that contribute to product development and improvement as needed \nBe able to participate in industry events, exhibitions, and conferences to stay current on market trends and network with industry as need. \n5. Specific Interfacing\nWork and communicate closely with Clients to maintain the My Barco Help Desk to assure that KPI are maintained in regards to “first time response“, TAT of ticket closure and customer satisfaction; Assure that any escalated issues are fully and correctly documented with regards to configuration, log files in the My Barco (salesforce CRM System) tickets to assist PB in being able to perform in-depth analysis within the shortest of time. \nIn all aspects communicate progress to Management and provide regular updates and progress reports as appropriate. \nResponsible to the Operations & Services Manager and working close with the local sales team for each division. \nQualification & Competencies:\nMinimum 3 years of experience in a technical customer (Service/Sales) environment, in visualization/entertainment industry.\nGood knowledge of hardware, software and networking technologies.\nCommunicates fluently in English. Knowledge of any additional language is an asset.\nExcellent communication skills, both verbally and in writing.\nIs service and client oriented.\nExperience with Salesforce.\nExperience with Barco’s products is a plus.","description_format":"text","description_chars":4482,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pro AV & Digital Signage","Displays & Panel Technology"],"lifecycle":[{"event":"open","at":"2026-11-10T06:56:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T08:54:11Z"},"pay":null,"html_url":"https://alion.io/job/barco-customer-services-engineer-6","json_url":"https://alion.io/job/barco-customer-services-engineer-6.json","meta":{"generated_at":"2026-11-10T08:54:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20638,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769262},"rest":"https://alion.io/mcp/rest/get_company?id=1769262"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbarco-customer-services-engineer-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbarco-customer-services-engineer-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbarco-customer-services-engineer-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/barco-customer-services-engineer-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbarco-customer-services-engineer-6"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4005604}},{"tool":"search_jobs","arguments":{"company":"barco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4005604},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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