{"id":2292393,"url":"https://alion.io/job/barco-customer-services-engineer","title":"Customer Services Engineer","company":{"id":1769262,"name":"Barco","domain":"barco.com","url":"https://alion.io/company/barco-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Anyang, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":89000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4417},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T02:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-12T02:21:02Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Key Responsibilities:\nReview all necessary information including site specifications and conditions prior to installation, develop installation plan, prepare product and necessary tools, verify delivery compliance, in order to allow the installation of the product and/or system to be performed with the maximum customer satisfaction and cost efficiency. In the case of installation by certified Barco dealers, provides technical support and training in addition to dealer’s formal Barco training, and assists in the installation to enable the dealer’s team to perform professional installations. \nResolve any issues, provide technical support and expertise, in order to obtain customer acceptance and satisfaction. Provides feedback to the service requester on the status of the problem, take corrective actions and anticipates resolution time and estimated cost. Reports discrepancies from customer upon completion of installation or support operations, in order to give valuable feedback to management and to participate in the improvement of the process and of the products. \nPerform scheduled/emergency on site service repairs, schedule and perform on site preventive maintenance. \nProvide customer service reports, escalate open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities. Logs necessary information on time in CRM system.\nMaintain customer relations via phone/e-mail, or available service tools, and perform customer visits on a regular basis to assess product/service satisfaction and to promote any new product ideas or current product improvements. \nProvide technical support to the rest of the organization.\nPerform in-house/onsite/remote training for customers & partners, customizing and maintaining training equipment. Translate existing training material when appropriate. \nAssist/perform product demonstrations under Sales Managers responsibility, guarantee all tradeshow or demo equipment maintenance, assist in product set-up, operation and breakdown during company tradeshows. \nResolve issues through ordering the necessary resources, both material and labor, after verifying technical compatibility, logistical possibilities and required competencies. \nDetect quality issues and forward all relevant information to the appropriate escalation channel. \nReview the results of corrective actions. \nOther tasks assigned by the reporting manager.\nQualifications & Competencies:\nBachelor’s degree in Electronics, Electrical Engineering, or a related technical field.\nAbility to safely lift and handle heavy equipment and perform physical tasks associated with on-site installation and maintenance.\nProficient in reading and writing English, and basic conversational English is acceptable, provided strong willingness to improve oral English ability.\nWillingness and ability to travel extensively for work, both domestically and occasionally internationally.\nContinuous learning mindset with a strong eagerness to attend specialized technical and product training.\nCertification in AV technology, networking or specific display system will be a plus.\nValid driving license required (extensive driving experience is highly preferred).\nExperiences:\nFor entry-level candidates:\nDemonstrating strong work ethic through internships, part-time jobs, or extracurricular technical projects.\nParticipating in engineering competitions, relevant university projects, or academic awards will be highly preferred.\nFor experienced candidates:\nPrior experience in the AV industry, particularly with high-end imaging equipment, projection systems, or image processing.\nStrong hands-on experiences, including troubleshooting, repairing, and maintaining electrical/electronic machinery or commercial display systems.\nProven track record of delivering technical support, conducting preventative maintenance, or providing customer training in a B2B environment.","description_format":"text","description_chars":3936,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T19:19:09Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring 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