{"id":2292391,"url":"https://alion.io/job/barco-global-technology-engineer","title":"Global Technology Engineer","company":{"id":1769262,"name":"Barco","domain":"barco.com","url":"https://alion.io/company/barco-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T02:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-12T08:07:17Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Global Technology Engineer\nDelivers end-to-end remote technical support and occasional onsite support for Barco's ClickShare products. Establishes strong relationships with end customers and partners and serves as a trusted resource to drive customer satisfaction. Provides product and system training and demonstrations to peers, customers, and partners to ensure effective knowledge transfer and information dissemination.\nMain accountabilities:\nProvides technical support and expertise to ensure customer acceptance and satisfaction. Communicates issue status, implements corrective actions, and provides estimated resolution times.\n\nReports discrepancies identified by partners and customers following installation or support activities, providing valuable feedback to management.\n\nParticipates in the continuous improvement of processes and products.\n\nEscalates customer issues to R&D and maintains clear, accurate, and up-to-date documentation of service activities. Ensures timely and complete case documentation within the CRM system.\n\nMaintains high customer satisfaction through professional customer interactions via phone, email, and other available service tools. Conducts occasional customer visits to assess product and service satisfaction and promote new product concepts and enhancements.\n\nProvides technical expertise and support for assigned Barco solutions across the organization.\n\nDelivers in-house, onsite, and remote training for customers and partners while maintaining training environments and equipment.\n\nResolves issues by coordinating the necessary resources, including materials and labor, after verifying technical compatibility, logistical feasibility, and required competencies.\n\nIdentifies quality concerns and forwards all relevant information through the appropriate escalation channels. Reviews the effectiveness of corrective actions.\n\nLeads special technical projects and performs other duties as assigned by leadership.\n\nExperience:\nExtensive understanding of Barco hardware and software solutions, system integration concepts, and networking protocols.\n\nRecognized technical expert in Barco products and solutions or demonstrated expertise within assigned Barco product lines.\n\nExperience using Salesforce and SAP to create and manage cases, RMAs, work orders, and technical documentation.\n\nExperience working within a call center or technical support environment.\n\nUnderstanding of service level agreements (SLAs) and experience meeting contractual requirements.\n\nExperience troubleshooting and resolving complex technical issues.\n\nOrganizational agility and the ability to collaborate effectively with stakeholders across multiple Business Units.\n\nCompetencies:\nBuilds relationships and promotes collaboration.\nStrong technical aptitude and troubleshooting skills.\nResults-oriented.\nContinuous improvement mindset.\nCustomer-focused.\n\nEducation:\nBachelor's degree in a technical field or equivalent combination of education and experience.\nIndustry-standard networking certifications or equivalent practical experience.","description_format":"text","description_chars":3063,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T19:19:09Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.594,"p_room":0.55,"age_days":25,"expected_fill_days":20,"reasons":["conf:4","win:tail"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/barco-global-technology-engineer","json_url":"https://alion.io/job/barco-global-technology-engineer.json","meta":{"generated_at":"2026-10-12T13:26:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20992,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769262},"rest":"https://alion.io/mcp/rest/get_company?id=1769262"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbarco-global-technology-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbarco-global-technology-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbarco-global-technology-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/barco-global-technology-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbarco-global-technology-engineer"}]}