{"id":2995183,"url":"https://alion.io/job/barhale-hire-coordinator","title":"Hire Coordinator","company":{"id":2331484,"name":"Barhale","domain":"barhale.co.uk","url":"https://alion.io/company/barhale","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kallidus","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Walsall, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":504},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-21T10:52:08Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T08:14:07Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Closing date: 29/11/2026\nHire Coordinator\nThe Role:\nThe Hire Coordinator role is responsible for various tasks to ensure the smooth and effective running of our Safety, Plant, Tool and Specialist hire departments.\nLiaising with our customers, suppliers and colleagues within our teams, to ensure excellent customer service is provided at all times, both internally and externally.\nTo provide support to the yard and workshop team and is accountable for the booking in and out of equipment for hire and returned goods or equipment into the depot, to oversee the yard team and ensure good housekeeping is maintained, ensuring all administration within our systems is completed\nThe role supports the customer service team, manages central mailboxes for the likes of customers enquiries, quotes, off hires and breakdowns, coordinating machine operators, whilst communicating with customers and suppliers ensuring information is processed accurately and efficiently.\nKey Responsibilities:\nOn Hire, Off Hires & Breakdowns\nSupporting our Customer Service Desk with all incoming enquires, orders and queries. Contact preferred suppliers to attend site and raise relevant workshop jobs in the system and purchase orders for breakdowns reported by site that require third party assistance.\nFollow up on all third party repairs to obtain paperwork and costings, and process in the system.\nManage the off hire mailbox for all incoming requests. Process in the system, selecting collection as required and providing the logistics team with any specific collection requests.\nConfirm off hires in the system from information documented on the returns register, liaising with the operations team on all queries.\nConfirm hire asset availability with the sales team for incoming enquiries via wallows lane requisition inbox.\nMaximise all hire opportunities to assist with hire utilisation and profitability.\nEquipment Returns\nReceive off hired equipment in to the depot, checking paperwork for accuracy of plant numbers etc. Transfer information from the paperwork supplied to the returns register for processing, highlighting any queries or issues with the administration team.\nLeasie with the workshop teams on all customer damage notifications.\nEquipment Recall\nComplete monthly equipment recall letters and send to customers detailing equipment due inspection. Liaise with customers for all exchanges required and/or arranging for our technicians to attend site to complete inspections. Confirming with the operations team when this can be achieved.\nFollow up all monthly recalls as per process.\nProvide departments with workshop equipment recall information and the Plant department with machine inspection recall information.\nDamage & Loss\nCoordinate and process damage and loss notifications from workshop jobs, confirming the system is correctly updated by technicians and fitters with the relevant details.\nWorking with the management team to ensure costs and charges are accurate, ensuring that they are charged within the customer SLA, whilst all queries are responded to within the agreed time frames, and charges are confirmed as per process.\nProcess of asset disposals in the system following approval by management.\nCommercial\nMaintain accurate stock levels of serviced equipment within the system and ensuring orders are picked accurately.\nReport stock issues and highlight where customer orders could potentially be delayed.\nComplete stock audits as requested, feeding back to the plant Operations manager and Quality Team.\nSupport the business during annual stock checks.\nCost Management\nCoordinate all equipment externally hired for BCS. Contacting preferred suppliers to source equipment following receipt of an approved requisition.\nProcess hire orders in the system and monitor durations. Off hire with suppliers as requested and process system costing GRNs.\nMonitor system hire reports to ensure all costs are captured and revenue charged accordingly.\nReceive paperwork from the yard team for goods received and scan to the Quality Team for processing.\nHSEQ\nComplete tasks in accordance with risk assessments, notify the Team Leader of any potential noncompliance.\nReport accidents and Positive Interventions using the correct methods.\nEnsure the correct PPE is used in the at all times.\nMaintain excellent levels of housekeeping, ensure areas are free from waste and trip hazards etc\nIdentify/Submit positive interventions where needed\nWork in conjunction with HSEQ policies and procedures\nKey measures & targets:\nOutstanding and overdue customer statutory inspections\nEquipment ready for hire\nNumber of unconfirmed damage notifications\nNumber of outstanding third party repairs in the system\nManagement of central mailboxes\nTurnaround time of customer equipment and quotations\nEfficiency of third party repairs\nHire Fleet Utilisation\nKey relationships:\nOperations Manager\nHire Manager\nWorkshop Team Leaders\nCustomers\nPerson Specification:\nThe successful candidate is likely to meet all of the following criteria:\nEssential\nGood administrative and organisational skills. Computer literate essential\nExcellent communication skills, able to work alongside management, technicians/fitters and site personnel\nAn effective team member with a highly supportive, collaborative approach\nGood understanding of customer service expectations and excellent telephone manner\nA flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy\nA commitment to continuous improvement\nTo have a commercial awareness\nDesirable\nPrevious experience within the equipment hire industry\nProduct knowledge of plant, tools, safety and survey equipment\nHire/Rental system experience.\nFamiliarity with Human Form Recognition systems.\nAbout BCS Group:\nBCS Group, a subsidiary of Barhale Holdings Plc, is a privately owned company. We are a leading supplier of safety and construction products based in the Midlands. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered directly via our dedicated transport fleet or those of our partners.\nManufacturing: Our capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products.\nExtensive Stock Range: Distributor of leading industry brands in PPE & clothing, traffic management, safety & lifting and site equipment products. These include Bollé, Pulsar, Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters, Orafol, Crowcon, Radiodetection, Dräger, Ridgegear, and Plant Nappy.\nSafety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection since 1999. We have our own purpose-built maintenance and calibration facility for gas detection, cable avoidance, breathing apparatus and lifting equipment which along with our fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Our staff are trained and fully qualified in the maintenance, calibration and inspection of a full range of specialist safety & lifting equipment.\nOur People: With a direct workforce philosophy, the company culture is driven by our core values, which describe how we act day-to-day. We ensure all your needs are met through our national call centre and dedicated account management.\nTriple Accreditation: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 50001:2011 standards, which means our customers can have complete confidence that we have an ongoing commitment to be a safe, efficient and responsible partner.\nCaring and investing in you\nAs a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them.\nFrom the moment you join us, your well-being and career aspirations will be supported by.\nCompetitive salary\nCompany Pension\nLife Assurance\nPrivate Medical\n25 days annual leave in addition to 8 public bank holidays and loyalty days\n8 hours volunteering\nEmployee Assistance Programme to support your mental, physiological, and financial well-being.\nFlexible benefits via salary sacrifice\nCompany car/green car scheme/car allowance/Van (dependent on position)\nLeadership & management training and coaching\nRegular line management engagement and appraisal to support your career progression.\nDevelopment supported by internal and externally delivered training.\nContinuous service awards","description_format":"text","description_chars":8971,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transport Infrastructure","Civil & Structural Engineering","Construction"],"lifecycle":[{"event":"open","at":"2026-10-21T10:52:08Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-27T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.711,"p_room":0.788,"age_days":5,"expected_fill_days":8,"reasons":["conf:1","win:late"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/barhale-hire-coordinator","json_url":"https://alion.io/job/barhale-hire-coordinator.json","meta":{"generated_at":"2026-10-27T11:23:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13480,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2331484},"rest":"https://alion.io/mcp/rest/get_company?id=2331484"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbarhale-hire-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbarhale-hire-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbarhale-hire-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/barhale-hire-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbarhale-hire-coordinator"}]}