Senior IT AI Engineer (Direct Contractor) - Seagull Software

WHO WE ARE

Seagull Software is a global leader in label management and item-level tracking solutions, providing flexible, connected, and scalable solutions to help organizations label and locate the things their business depends on across today’s most complex supply chains. Through its flagship BarTender® platform, Seagull enables businesses to design, manage, automate, and scale the production of labels, 1D and 2D barcodes, and RFID tags that serve as the digital foundation for traceability, compliance, and operational execution.

With a 40-year history of leading in our field, supporting more than 250,000 customers around the globe, BarTender® software provides the accuracy, control, and governance required to connect physical products with digital systems across manufacturing, logistics, retail, healthcare, and food supply chains. By unifying label management with item-level data capture and visibility, Seagull helps organizations transform operational efficiency, reduce compliance and regulatory risk, and realize smarter, more responsive operations.

Headquartered in Redmond, Washington, with offices across the United States, Europe, Asia, and Latin America, Seagull Software serves customers worldwide -- empowering businesses worldwide to keep their products moving, traceable, and safe. You’ll work with global, talented, and diverse teams, passionate about what they do and their impact on everyone, everywhere. Join us and help shape the way the world works.

For more information, visit https://www.seagullsoftware.com/

LOCATION

This direct contract role is based in La Paz, Bolivia under a hybrid work arrangement, with the expectation of working from our La Paz office 4 days per week.

JOB SUMMARY

We are seeking a IT AI Engineer, Senior to design, build, integrate, and support the enterprise applications and intelligent automation solutions that power our internal business operations.

This role will own the design and development of full stack solutions, system integrations, and workflow automations supporting areas such as Finance, HR, Sales, Customer Support, IT, and other internal business functions. The Senior IT AI Engineer will work with enterprise platforms such as Salesforce, ERP, ITSM, and other business systems.

This role will also leverage modern AI capabilities-including LLM APIs, AI agents, document intelligence, retrieval-augmented generation (RAG), and intelligent automation-to improve business processes and user productivity. This is an applied AI engineering role focused on integrating existing AI technologies rather than developing or training machine-learning models.

The IT AI Engineer, Senior will have the opportunity to modernize the company’s internal technology ecosystem by building enterprise applications, integrating business platforms, and leveraging AI to transform how employees work across the organization.

WHAT YOU WILL DO

• Translate business requirements into secure, scalable, and maintainable solutions.
• Identify opportunities to automate business processes and improve operational efficiency using software and AI.
• Design, develop, test, deploy, and support internal business applications.
• Build frontend components, backend services, APIs, and database solutions.
• Develop and maintain integrations between CRM, ERP, ITSM, data platforms, and other enterprise systems.
• Customize and extend Salesforce using Apex, LWC, SOQL, Flow, and platform capabilities.
• Build AI-enabled workflows using LLM APIs, retrieval, document processing, and agent-based automation.
• Own technical delivery from solution design through production support.
• Apply development standards for security, privacy, performance, testing, and code quality.
• Participate in sprint planning, estimation, code reviews, and technical design.
• Mentor junior developers and collaborate with technical and business stakeholders.

• 5+ years of professional software development experience.
• Strong experience designing, building and supporting enterprise or internal business applications.
• Full stack development experience using a modern frontend frameworks (React, Angular, Vue, etc.) and at least one backend language (C#, Java, Node.js, Python).
• Hands-on experience integrating Generative AI or Large Language Model (LLM) services into enterprise applications or business workflows.
• Hands-on experience with APIs, webhooks, middleware, and system integrations
• Experience with relational databases, SQL, and data modeling.
• Familiarity with AWS, Azure, GCP, or comparable cloud services.
• Experience with GitHub, code reviews, automated testing, and CI/CD.
• Experience working with authentication and authorization technologies (OAuth, SAML, SSO, JWT, etc.)
• Strong problem-solving and business requirements analysis skills.
• Professional written and spoken English.

• Experience integrating Salesforce with ERP, ITSM, Finance, or Customer Support systems.
• Salesforce development experience using Apex, Flow, or similar platform technologies.
• Experience with integration and automation platforms such as MuleSoft, n8n, Zapier, or similar.
• Experience implementing Retrieval-Augmented Generation (RAG), vector databases, AI agents, prompt engineering, semantic search, or document intelligence solutions.

REQUIRED EDUCATION

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent professional experience.
• Preferred Certifications (a plus)
  • Salesforce Platform Developer or architecture certification.
  • Cloud or applied AI certification.

TERMS OF EMPLOYMENT

• You must be set up as an independent contractor (self-employed).
• You will not be eligible for benefits.
• The contract will be paid monthly in US dollars through a 3rd party payroll vendor.
• Upon hire, you must be able to provide documentation that proves authorization to work in Bolivia and a Police Clearance Certificate.

OUR CULTURE

We offer a dynamic, culturally diverse, and fun environment where people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity, and inclusion.

EQUAL EMPLOYMENT OPPORTUNITY

Seagull Software, LLC, is proud to provide equal employment opportunities to all team members and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.