{"id":3993497,"url":"https://alion.io/job/barti-implementation-manager","title":"Implementation Manager","company":{"id":670404,"name":"Barti","domain":"barti.com","url":"https://alion.io/company/barti","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":60000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-11-09T21:29:18Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T00:23:52Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who We Are\nBarti is a venture-backed startup on a mission to build the future of eye care. We’re building groundbreaking software that leverages the latest technology to transform the industry. Our goal is to craft exceptional user experiences, enabling eye care providers to focus more on patient care and less on administrative tasks.\nJob Description\nWe are seeking a detail-oriented and proactive Implementation Manager to join our growing Customer Success team. In this role, you will be instrumental in helping Barti meet and exceed customer expectations by owning their entire initial experience. You will lead a structured onboarding process for new customers, taking them from post-sale kickoff to a successful \"go-live.\" You will serve as the customer's primary partner during this critical phase, managing the project, configuring the platform, and training their team. You will be an important liaison between the customer and our sales and engineering teams to ensure a smooth transition and rapid time-to-value.\nWhat You'll Do (Key Responsibilities)\nLead Customer Onboarding: Manage a structured onboarding process and own the initial experience for new customers, serving as their primary point of contact.\n\nProject Management: Set clear expectations, define success plans, and manage multiple, concurrent implementation projects to ensure they are completed on-time and align with customer goals.\n\nTechnical Configuration: Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration.\n\nUser Training & Enablement: Conduct comprehensive training sessions (remote and occasionally in-person) to promote self-service and drive strong initial product adoption.\n\nProcess Improvement: Contribute to process development and improvement efforts. Identify opportunities to enhance the onboarding experience and our operational efficiency.\n\nServe as a Customer Advocate: Proactively anticipate customer needs, mitigate project risks with clear communication, and act as the primary internal champion for an exceptional post-sale experience.\n\nQualifications\n3+ years in a customer-facing, technical role such as Customer Success Manager, Implementation, Professional Services, Technical Account Management, or Project Management.\n\nExcellent communication skills (verbal and written), with a knack for simplifying complex topics.\n\nStrong organizational and project management skills, with a proven ability to manage multiple projects simultaneously.\n\nA self-driven and proactive mindset. You are adaptable, responsible, resilient, and eager to contribute to the team’s vision\n\nExperience with CRM or project management tools (e.g., Salesforce, Asana, Jira, HubSpot).\n\nPreferred Qualifications\nPrior optician, office manager, or technician experience in an eye care setting.\n\n1-2 years of experience in a SaaS environment.\n\nExperience working in a startup or fast-paced environment.\n\nA proven track record of handling difficult customer situations or implementation escalations.\n\nWillingness to travel to provide in-person support for events, customers, and partners as needed.\n\nPerks & Benefits\nBe part of a mission-driven, rapidly scaling company changing the future of eye care\n\nWork remotely from anywhere in the U.S.\n\nCollaborate with a passionate, fun, and supportive team\n\nCompetitive salary: $60,000 - $90,000\n\nEquity in a fast-growing startup\n\nHealth, vision, and dental benefits\n\nUnlimited PTO\n\nAnnual professional development stipend\n\nA high-impact role with plenty of room for growth, ownership, and creativity\n\nBarti is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity, age, national origin, marital status, disability, or veteran status.","description_format":"text","description_chars":3904,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[{"name":"Central African Republic","iso":"CF"}],"relocation_offered":false,"industries":["EHR & Clinical Software","Practice Management Software"],"lifecycle":[{"event":"open","at":"2026-11-10T00:23:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-11-10T01:18:39Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/barti-implementation-manager","json_url":"https://alion.io/job/barti-implementation-manager.json","meta":{"generated_at":"2026-11-10T01:18:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2925,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":670404},"rest":"https://alion.io/mcp/rest/get_company?id=670404"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbarti-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbarti-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbarti-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/barti-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbarti-implementation-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3993497}},{"tool":"search_jobs","arguments":{"company":"barti.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3993497},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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