{"id":1765198,"url":"https://alion.io/job/bartolottas-banquet-operations-manager","title":"Banquet Operations Manager","company":{"id":2234194,"name":"bartolottas","domain":"bartolottas.com","url":"https://alion.io/company/bartolottas","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1013},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T17:23:10Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-07T19:19:59Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Description\nLocated in the heart of Milwaukee, the Italian Community Center (ICC) is a premier event destination known for its beautiful facilities, exceptional hospitality, and ability to host a wide range of celebrations, weddings, corporate events, and community gatherings. The Bartolotta Restaurants proudly manages the ICC’s catering and event operations, bringing our commitment to outstanding food, service, and guest experiences to one of Milwaukee’s most established event venues. We are seeking a Catering Operations Manager to join our team and help lead the successful execution of events at this dynamic location. This is an exciting opportunity for an experienced hospitality professional who thrives in a fast-paced environment, enjoys working closely with clients and teams, and takes pride in delivering memorable events from start to finish.\nThe Catering Operations Manager is responsible for overseeing the successful execution of catering events, ensuring an exceptional guest experience through effective leadership, operational excellence, and attention to detail. This position manages event-day operations from setup through completion, coordinating team members, food service execution, and guest interactions to ensure all events are delivered safely, efficiently, and according to company standards. The Catering Operations Manager serves as the on-site leader, ensuring quality service, proper food distribution, and adherence to food safety and sanitation practices while fostering a positive and professional team environment.\nRequirements\nPRIMARY DUTIES & RESPONSIBILITIES\nLead and oversee all aspects of catering event execution, ensuring events are delivered according to client expectations and company standards. \nDirect and supervise event staff, providing guidance, support, and real-time problem-solving throughout event operations. \nConduct pre-event reviews with team members to confirm event details, service expectations, staffing assignments, food presentation standards, and safety requirements. \nEnsure proper food handling, transportation, storage, service, and distribution in compliance with company policies and health regulations. \nMonitor event timelines and service flow to ensure seamless guest experiences. \nCoordinate with culinary, logistics, sales, and operations teams to ensure event readiness and successful execution. \nDaily inspection of event setups, food presentation, equipment, and service areas to maintain quality and operational standards. \nPeriodically evaluates units’ equipment for repairs and maintenance, schedules for service. \nAddress guest concerns, service challenges, and last-minute event changes professionally and effectively. \nEnsure compliance with all food safety, sanitation, workplace safety, and company policies. \nManage event labor, supplies, and resources efficiently while maintaining service excellence. \nComplete post-event evaluations, documenting successes, opportunities, and operational improvements. \nAssist in recruiting, training, coaching, and developing catering team members. \nPromote a culture of teamwork, accountability, safety, and exceptional customer service.\nEnsures compliance with all food safety, sanitation, workplace safety, and company operational standards during catering events. \nReviews event requirements, staffing levels, equipment, and product needs to ensure successful event execution and service delivery. \nCoordinates and monitors the availability, transportation, and distribution of food, beverages, equipment, and event supplies. \nMaintains accurate event documentation, labor records, and operational reports related to event execution and service performance.\nAs requested by management, prepares and submits event summaries, operational reports, and makes recommendations for process improvements and enhanced guest experiences.\nAll Other Duties as Assigned\nQUALIFICATION REQUIREMENTS:\nAbility to follow and support operational standards, ensuring consistency and quality across assigned events and team activities.\nGood operational awareness to coordinate multiple event tasks while maintaining service and quality standards.\nEffective leadership skills to guide, support, and provide day-to-day direction to team members.\nWell organized and dependable to prioritize tasks, stay on schedule, and assist with delegating work as needed.\nProficient in managing multiple priorities in a fast-paced environment while remaining calm, flexible, and service focused.\nSound problem-solving and decision-making skills, ability to address routine issues and escalate more complex concerns when appropriate.\nStrong interpersonal and communication skills to work effectively with team members, guests, and internal partners.\nExcellent attention to detail with the ability to stay focused on day-to-day execution while understanding overall event goals.\nAbility to analyze performance and provide clear, constructive feedback, including sharing insights and recommendations with leadership.\nProficient in computer systems and software used for event planning and operations.\nWorking knowledge of health, safety, sanitation, and alcohol service standards and regulations.\nFlexibility to work evenings, weekends, and holidays as required by business needs.\nEDUCATION and/or EXPERIENCE REQUIREMENTS:\nHigh school diploma or GED required.\nMinimum of two years’ experience in hospitality, catering or similar. \nExperience managing multiple events, teams, or service areas simultaneously in a high-volume, fast-paced environment.\nPHYSICAL REQUIREMENTS:\nExpected to work evenings, weekends, and some holidays.\nPosition requires prolonged standing, walking, bending, stooping, twisting, lifting products and supplies weighing approximately 50 pounds, and repetitive hand and wrist motion. \nRegularly required to sit, talk, type, hear, bend, kneel, crouch, climb stairs, and reach overhead. \nClear hearing and vision (including close and peripheral) to supervise staff and monitor the environment.\nWork with hot, cold, and hazardous equipment as well as operates phones, computers, copiers, and other office equipment.\nMaintain a professional, well-groomed 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