{"id":323771,"url":"https://alion.io/job/basata-partner-operations-manager","title":"Operations Manager, Medical Records","company":{"id":57568,"name":"Basata","domain":"basata.com","url":"https://alion.io/company/basata","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tempe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":156000,"period":"year","method":"role_country_seniority_unknown","sample_n":13135},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-09-01T14:17:07Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-11-03T15:43:45Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"Operations Manager, Medical Records\nFull-Time | Tempe, AZ\nAbout Basata\nAt Basata, we're rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time-consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients.\nWe're a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you're someone who gets excited about early-stage energy, designing better ways to work, and fixing what's broken in healthcare, we'd love to connect.\nAbout the Role\nOur AI does the first pass on medical records and documents for multiple medical practices: it reads, sorts, and files them. You'll run the team of Medical Assistants who supervise that work, checking the AI's output, handling the exceptions it can't, and making sure every record is right. Your job is to make this team run like a top-performing medical records department: the right training, clear procedures, measurable KPIs, and tight turnaround times.\nWhen a new practice joins us, you'll learn how they handle records today, set up their process on our side, and train the team so they deliver from day one. This role is a great fit if you've led an HIM department, managed a large practice, or run operations at a health system, and want to bring that experience to a growing healthcare company.\nWhat You'll Do\nLead and grow a team of Medical Assistants who review and approve AI-processed documents and medical records for multiple medical practices\n\nBuild training programs and step-by-step procedures (SOPs) that teach the team when to trust the AI, when to correct it, and how to handle exceptions\n\nSet KPIs and service levels (SLAs) for accuracy and turnaround time across the team and the AI, track them daily, and fix problems fast\n\nSpot patterns in AI errors and work with our product team to make the AI more accurate over time\n\nOnboard new practices: learn how they handle records today, set up their process with us, and train the team before go-live\n\nBe the main operations contact for each practice: answer questions, resolve escalations, and report on performance\n\nPlan staffing, scheduling, and workload so the team keeps up as we add new practices\n\nKeep all work compliant with HIPAA and medical records regulations\n\nWhat We're Looking For\n5+ years leading healthcare operations as an HIM or medical records director/manager, practice manager, or operations manager at a large practice or health system\n\nExperience managing teams of Medical Assistants, medical records staff, or front office staff\n\nStrong knowledge of medical records work: document intake, indexing, chart management, and release of information\n\nA track record of building training programs, SOPs, and KPIs that improved quality and turnaround time\n\nExperience onboarding new clinics, locations, or clients, or leading process changes across multiple sites\n\nHands-on experience with at least one EMR (Epic, athenahealth, ModMed, NextGen, eClinicalWorks, or similar)\n\nWorking knowledge of HIPAA and state and federal medical records requirements\n\nClear communicator who is comfortable with front-line staff and practice leadership alike\n\nComfortable learning new software and excited to manage a team that works alongside AI\n\nNice to Have\nCertification such as RHIA, RHIT, or CMPE\n\nExperience in specialty practices such as cardiology, urology, or orthopedics\n\nLean, Six Sigma, or other process improvement training\n\nExperience using AI or automation tools in a healthcare workflow\n\nWhy Join Basata?\nDrive real impact. Your work helps clinics run more smoothly and gets patients care faster, with fewer headaches.\n\nShape something meaningful. You'll play a real role in both the systems and the experience, not just execute someone else's design.\n\nHigh ownership. We trust you to lead, build, and bring ideas to life.\n\nWork with purpose. We're solving real problems in healthcare with tools people rely on every day.\n\nOur Core Values\nWe earn trust every day We build trust through honesty, consistency, and respect in every interaction. We do what we say we will do and act with integrity toward our team, customers, and patients.\n\nWe find a way We stay curious, resourceful, and persistent when the path forward is not obvious. We look beyond the first answer and keep working until we find a solution that serves the mission.\n\nWe take action today We recognize that our mission requires us to act now, not wait for perfect conditions. We move quickly with clear purpose, focusing our energy on the actions that create meaningful progress.\n\nWe own the finish line We take responsibility for outcomes, not only our individual tasks. We communicate openly, follow through on commitments, and stay engaged until work is truly complete.\n\nWe do bold things We are willing to question assumptions, take thoughtful risks, and pursue bold ideas that have meaningful impact. 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