{"id":4182398,"url":"https://alion.io/job/base-2-solutions-application-support-engineer","title":"Application Support Engineer","company":{"id":3900854,"name":"Base-2 Solutions","domain":"base-2solutions.com","url":"https://alion.io/company/base-2-solutions","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"C","score":55,"open_postings":120,"ghost_share":0.675,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":149,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bethesda, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-12T17:42:39Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Position Summary\nBase-2 Solutions is seeking a TS/SCI-cleared Application Support Engineer to oversee and support a media processing workflow application supporting DIA's National Digital Exploit and OSINT Center (NDOC) under the 10-year DOMEX Technology Platform (DTP) contract. In this role, you will serve as the front-line technical anchor for monitoring complex media ingest pipelines, resolving urgent customer support inquiries within defined Service Level Agreements (SLAs), troubleshooting across Windows and Linux environments, and utilizing database analytics to isolate root causes. You will also act as a vital cross-functional liaison, translating complex operational and client feedback into actionable data and requirements for Database Administrators (DBAs), System Engineers, and the Product Owner. You will work closely with the team on the following key tasks. While most work is conducted on-site at the client location in Bethesda, MD, the role includes a flexible schedule and, occasionally, some tasks may be performed remotely.\nEssential Duties and Responsibilities\nActively monitor the health, availability, and throughput of media ingest applications, transcoding pipelines, and digital asset management tools.\nAct as Tier 1 technical escalation point for external clients and internal operational stakeholders.\nIdentify processing bottlenecks, failed ingest jobs, metadata corruptions, and network transfer errors before they impact client delivery.\nTriage, investigate, and resolve complex issues and customer complaints within strict contractual SLA response and resolution windows.\nDocument incident lifecycles, root-cause analyses, and step-by-step resolution paths.\nMaintain and troubleshoot the application server infrastructure hosting software across both Linux and Windows Server operating systems.\nTranslate application-level latency complaints into actionable database diagnostics.\nTranslate application failure patterns into server/network requirements.\nTranslate recurring custom complaints into prioritized bug tickets, user stories, and feature requests.\nRequired Qualifications\nExperience meeting an applicable education/experience pathway in the equivalency section.\nExperience in technical support, application support, or systems administration within enterprise software.\nDemonstrated competency in both Linux and Windows Server.\nProficient in writing SQL queries to investigate application state and extract operational metrics.\nUnderstanding of digital media concepts (ingest workflows, wrappers/containers, metadata XML/JSON) and transfer protocols.\nExceptional communication skills with a proven track record of acting as a bridge between non-technical end users and specialized engineering teams.\nPreferred Qualifications\nFamiliarity with containerized applications.\nExperience with monitoring and telemetry platforms.\nRequired Education and Experience Equivalency\nBS in Engineering, Computer Science, Systems Engineering, or related field with 8 - 12 years of prior relevant experience.\nMasters with 6 - 10 years of prior relevant experience.\nRequired Security Clearance\nActive Top Secret/SCI\nMust obtain a CI polygraph after start; Top Secret/SCI required to start.\nU.S. citizenship is required\nEqual Employment Opportunity\nBase-2 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law, and will not be discriminated against on the basis of disability. 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