{"id":2140066,"url":"https://alion.io/job/base-2-solutions-help-desk-lead","title":"Help Desk Lead","company":{"id":3900854,"name":"Base-2 Solutions","domain":"base-2solutions.com","url":"https://alion.io/company/base-2-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":80,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Doral, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":185000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":70},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-06-10T00:00:00Z","employer_posted_date":"2026-06-10","last_verified_at":"2026-10-11T02:02:13Z","board_verified":true,"closed_at":null,"days_open":123,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":122},"description":"LocationDoral, Florida\n Security clearanceTop Secret/SCI\n Work arrangementOn-Site\n Requisition5137\n Apply for this role(opens in a new tab) Opens this requisition in our secure applicant portal.\n Position Summary\n Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.\nEssential Duties and Responsibilities\n Manage global authentication support operations.\nLead and manage a technical help desk team.\nEnsure high-quality IT support services for cloud-based and on-premises environments.\nApply ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).\nProvide strong customer service, team leadership, and incident resolution.\nRequired Qualifications\n Bachelor's degree in Information Technology, Computer Science, or a related field OR a minimum of 5 years of equivalent experience in IT service management.\nDemonstrated experience managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.\nExperience with remote desktop management, enterprise device provisioning, and IT asset tracking.\nPreferred Qualifications\n ITIL Foundation Certification.\nMicrosoft Certified: Modern Desktop Administrator Associate.\nCompTIA A+.\nRequired Education and Experience Equivalency\n Bachelor's degree in Information Technology, Computer Science, or a related field.\nOR 5 years of equivalent experience in IT service management.\nRequired Certifications\n None specified.\nRequired Security Clearance\n Active Top Secret/SCI\nEqual Employment Opportunity\n Base-2 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law, and will not be discriminated against on the basis of disability. 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