{"id":2111152,"url":"https://alion.io/job/base-2-solutions-major-incident-response-technician","title":"Major Incident Response Technician","company":{"id":3900854,"name":"Base-2 Solutions","domain":"base-2solutions.com","url":"https://alion.io/company/base-2-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":80,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Camp Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3331},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-21T07:50:33Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"LocationCamp Springs, Maryland\n Security clearanceSecret\n Work arrangementOn-Site\n Requisition5269\n Apply for this role(opens in a new tab) Opens this requisition in our secure applicant portal.\n Position Summary\n Base-2 Solutions is seeking a Major Incident Response Technician to provide support in the Major Incident Response Cyber Support Center. The role involves full lifecycle incident management, including identification, triage, coordination, communication, and problem resolution of major IT incidents within a Department of Defense environment. This is a full-time onsite position at Joint Base Andrews in Camp Springs, Maryland, including ad-hoc telework.\nEssential Duties and Responsibilities\n Proactively identify and classify major IT incidents and events using data from various AFNCR work centers and monitoring tools.\nServe as the primary point of contact for triaging newly identified issues and orchestrate swift and effective responses by engaging necessary internal and external resolution teams.\nEstablish and facilitate troubleshooting conference bridges to ensure seamless coordination between technical teams.\nMaintain clear and consistent communication with all stakeholders, including government leadership, providing timely status updates from inception to resolution.\nMaintain comprehensive situational awareness of incident status and operational impact, disseminating critical information through appropriate government communication and command structures.\nDrive the investigation and resolution process for all incidents, collaborating with the problem management team to perform root cause analysis and track corrective actions to prevent future occurrences.\nProvide phone and in-person support to users for e-mail, directories, standard Windows desktop applications, and contract-developed applications.\nServe as the initial point of contact for troubleshooting hardware/software PC and printer problems.\nRequired Qualifications\n Minimum of two years of work experience within a Department of Defense (DoD) environment.\nStrong foundational understanding of network equipment, architecture, and capabilities.\nExceptional written and oral communication skills with proven ability to brief stakeholders and articulate complex technical situations clearly.\nDemonstrated ability to multitask effectively and perform decisively under pressure in a fast-paced operational setting.\nMust hold a valid CompTIA Security+ certification.\nMinimum of five years experience, with at least three years specialized experience including knowledge of PC operating systems (DOS, Windows), networking, mail standards, and help desk work.\nDemonstrated ability to communicate orally and in writing and a positive customer service attitude.\nGeneral experience includes information systems development and other work in the client/server field, or related fields.\nWork the on-site swing shift from 2:00 PM to 10:30 PM, Tuesday through Saturday. Complete an initial mandatory 30-day on-site training period on the day shift, 7:00 AM to 3:30 PM, Monday through Friday, before transitioning to the swing shift.\nPreferred Qualifications\n None specified.\nRequired Education and Experience Equivalency\n Associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance or an applicable training certificate from an accredited training institution with minimum five years experience, with at least three years specialized experience.\nBachelor's degree in the above subjects with four years general experience, of which at least two years must be specialized experience.\nNo degree with eight years general experience, of which at least six years is specialized experience.\nRequired Certifications\n Must hold a valid CompTIA Security+ certification.\nRequired Security Clearance\n Active Secret\nEqual Employment Opportunity\n Base-2 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law, and will not be discriminated against on the basis of disability. Learn more: base-2solutions.com/eeo","description_format":"text","description_chars":4425,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","Cybersecurity","DevOps & Platform Engineering","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-08T22:29:32Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.337,"p_room":0.35,"age_days":27,"expected_fill_days":7,"reasons":["conf:2","stale_co","urgency","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/base-2-solutions-major-incident-response-technician","json_url":"https://alion.io/job/base-2-solutions-major-incident-response-technician.json","meta":{"generated_at":"2026-10-21T16:02:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22687,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3900854},"rest":"https://alion.io/mcp/rest/get_company?id=3900854"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbase-2-solutions-major-incident-response-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbase-2-solutions-major-incident-response-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbase-2-solutions-major-incident-response-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/base-2-solutions-major-incident-response-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbase-2-solutions-major-incident-response-technician"}]}