{"id":3202728,"url":"https://alion.io/job/base-2-solutions-servicenow-sam-developer","title":"ServiceNow SAM Developer","company":{"id":3900854,"name":"Base-2 Solutions","domain":"base-2solutions.com","url":"https://alion.io/company/base-2-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"C","score":62,"open_postings":123,"ghost_share":0.724,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Camp Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":94000,"max_usd":184000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":737},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T12:10:00Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"LocationCamp Springs, Maryland\n Security clearanceSecret\n EducationBachelor degree\n Experience6 years\n Work arrangementOn-Site\n Requisition5507\n Apply for this role(opens in a new tab) Opens this requisition in our secure applicant portal.\n Position Summary\n Base-2 Solutions is seeking an experienced ServiceNow SAM Developer to join our Strategic Operations Project Team that is chartered to transition AFDW ITSM BMC Helix to ServiceNow. As a ServiceNow Developer, you will be the hands-on engineering force behind the IT Service Management (ITSM) modernization efforts for the Air Force District of Washington (AFDW) and the Department of the Air Force (DAF). Working in close coordination with architects and business stakeholders, you will build, configure, and deploy the automated workflows, custom applications, and system integrations that replace legacy, siloed processes. Your ability to write clean code, establish modern API integrations, and leverage ServiceNow out-of-the-box capabilities is vital to delivering secure, efficient, and user-centric solutions that directly support DAF mission readiness and day-to-day operations. This is an on-site role in Camp Springs, MD.\nEssential Duties and Responsibilities\n Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations.\nImplement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines.\nDesign end-to-end asset lifecycle automations (e.g., software request, allocation, harvesting/reclamation, renewal, and retirement) using Flow Designer, Workflow Editor, and Scoped Applications.\nDesign, code, debug, test, document, and deploy scalable solutions across the ServiceNow platform.\nImplement clean, maintainable logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets following strict enterprise coding standards.\nOptimize ServiceNow data models, CMDB relationships, and asset table schemas for performance and integrity.\nExecute data imports, transform maps, and scheduled jobs to synchronize third-party discovery data, vendor portals, and procurement systems.\nBuild and maintain actionable SAM dashboards, executive compliance reports, custom database views, and automated audit reports.\nPrepare technical design specifications and migrate update sets/scoped applications across sub-production and production instances.\nLead unit testing, resolve defects, support platform upgrades, patching, and automated test framework (ATF) validations.\nExplore and integrate ServiceNow AI innovations (e.g., Now Assist and AI agents) to optimize asset operations and user self-service.\nPartner closely with IT Asset Managers, Procurement, and ITIL process owners to translate business licensing rules into technical platform specifications.\nAuthor technical architecture documents, administrative runbooks, and user-facing knowledge bases; mentor and onboard fellow team members.\nRequired Qualifications\n Meet an applicable education and experience pathway in the equivalency section.\nAt least 4 years of ServiceNow development and scripting experience (JavaScript, Glide APIs, HTML, XML), with deep proficiency in Flow Designer, IntegrationHub, and API integrations.\nStrong expertise in ITAM (SAM/HAM) and ITOM (CMDB, Discovery, Service Mapping) modules.\nProven experience in large-scale ServiceNow implementations and platform governance.\nYour ability to write clean code, establish modern API integrations, and leverage ServiceNow out-of-the-box capabilities is vital to delivering secure, efficient, and user-centric solutions that directly support DAF mission readiness and day-to-day operations.\nPreferred Qualifications\n Advanced ServiceNow Certifications: Certified Implementation Specialist (CIS) in ITSM, preferred.\nMaster's degree in IT or a related field.\nCertified Application Developer.\nITIL v4 Foundations Certification, a plus.\nBMC Helix or BMC Remedy experience.\nRequired Education and Experience Equivalency\n Bachelors degree in computer science, Information Systems, IT, Engineering, or related field with 8+ years of prior relevant experience.\nMasters degree with 6+ years of prior relevant experience.\nAdditional years of experience will be accepted in lieu of a degree.\nRequired Certifications\n ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, required.\nRequired Security Clearance\n Active Secret\nU.S. citizenship is required\nEqual Employment Opportunity\n Base-2 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law, and will not be discriminated against on the basis of disability. 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