{"id":2140051,"url":"https://alion.io/job/base-2-solutions-user-support-specialist","title":"User Support Specialist","company":{"id":3900854,"name":"Base-2 Solutions","domain":"base-2solutions.com","url":"https://alion.io/company/base-2-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":80,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bethesda, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":114000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":343},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":true},{"name":"ElasticSearch","optional":true},{"name":"Jira","optional":true},{"name":"Kibana","optional":true},{"name":"Microsoft Office","optional":true},{"name":"SharePoint","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-11T02:02:13Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"LocationBethesda, Maryland\n Security clearanceTop Secret/SCI\n Work arrangementOn-Site\n Requisition5185\n Apply for this role(opens in a new tab) Opens this requisition in our secure applicant portal.\n Position Summary\n Base-2 Solutions is seeking a User Support Specialist to provide software familiarization and discovery tradecraft for an Open Source Intelligence (OSINT) platform. The role supports Intelligence Community users in searching and retrieving relevant data to aid intelligence analysis and operations, collaborating with team members and customers to develop outcome-based approaches.\nEssential Duties and Responsibilities\n Become a power user of the POSTMAN platform to support discovery of critical intelligence insights.\nCollaborate proactively with team members, customer staff, and Intelligence Community users to understand requirements and apply novel technology and tradecraft.\nProvide subject matter expertise on platform use and discovery tradecraft through in-person and virtual customer engagement.\nBuild professional relationships to enable use of novel technologies and tradecraft for intelligence product development.\nIdentify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.\nCreate training and familiarization materials to support users of the POSTMAN platform.\nDocument and communicate user requirements to development teams.\nCollect and analyze metrics to refine user engagements and improve data discovery.\nRequired Qualifications\n A Bachelor's Degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst. Additional, directly related experience as a military intelligence analyst may be considered in lieu of Bachelor's Degree.\nExperience working with Intelligence Community and Law Enforcement Agencies.\nExperience creating user guides and training end users for software platforms.\nAbility to perform well in a dynamic, fast-paced environment.\nEnthusiasm for solving complex problems to support real-world National Security missions.\nAbility to work directly with teammates and customers to understand requirements and develop solutions.\nSelf-motivated, creative, and organized.\nAbility to clarify and accomplish tasks on time under limited supervision.\nExercise good professional judgment to build relationships and resolve problems.\nExcellent written and verbal communication skills.\nPreferred Qualifications\n Experience providing technical training for Intelligence Community tools or technologies.\nExperience using Elasticsearch/Kibana or data visualization software such as Tableau, ArcGIS, or Analyst Notebook.\nData analytics experience.\nExperience engaging with Senior Executive Service civilians and equivalent Military ranks.\nExperience working issues related to Russia, China, Iran, and North Korea.\nHigh proficiency with Microsoft Office products, SharePoint, and Atlassian products (Jira and Confluence).\nRequired Education and Experience Equivalency\n Bachelor's Degree with Minimum 4 years of related experience working with, or as, an all-source intelligence analyst.\nNo Bachelor's Degree with Additional, directly related experience as a military intelligence analyst may be considered in lieu of Bachelor's Degree.\nRequired Certifications\n None specified.\nRequired Security Clearance\n Active Top Secret/SCI\nEqual Employment Opportunity\n Base-2 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law, and will not be discriminated against on the basis of disability. 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