{"id":982707,"url":"https://alion.io/job/base-builder-operations-associate","title":"Builder Operations Associate","company":{"id":703446,"name":"Base","domain":"base.org","url":"https://alion.io/company/base-8","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":54,"max":64,"currency":"USD","period":"hour","gross":null,"usd_annual":128000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Discord","optional":false},{"name":"Smart Contracts","optional":false}],"status":"live","first_seen_at":"2025-09-08T14:04:42Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-11-04T07:07:28Z","board_verified":true,"closed_at":null,"days_open":421,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":421},"description":"Base is planning to bring a million developers and a billion users onchain. We need your help to make that happen.\nWe believe that the onchain platform is the most important builder platform since the internet (“online”). We believe that the onchain platform should be open source, free to use, and globally available. And we believe that in order to make it really work, we need all hands on deck, working together to scale in a secure, decentralized, easy-to-use way.\nAt Base, we live by our Stay Based values: we do the right thing, work hard, stay optimistic, prioritize the team, and push creative boundaries - all while building the future of onchain. We value a Zone 3+ work ethic, where our team rises to the challenge, embraces hard weeks, and makes small to significant personal tradeoffs when necessary to drive impact and innovation.\nBase is incubated within Coinbase and plans to progressively decentralize in the years ahead. We believe that decentralization is critical to creating an open, global crypto economy that is accessible to everyone.\nAs a Builder Operations Associate on the Base team, you'll own the systems, support workflows, and builder experience across Base's Discord, Reddit, and other community channels. These channels are critical destinations for developers seeking technical guidance, troubleshooting support, and connection with the broader Base ecosystem. You'll ensure technical questions receive timely, accurate responses while building scalable processes that keep these communities effective and secure.\nWhat you'll do:\nOwn day-to-day technical community operations across Base Discord and Reddit, ensuring builder questions are acknowledged, triaged, and resolved consistently.\nDesign and implement structured ticketing and escalation systems for technical support requests, including issue categorization, severity levels, SLAs, ownership, and closure criteria.\nBuild and maintain Discord and Reddit infrastructure, including channels, roles, permissions, bots, AutoModerator rules, moderation tooling, and workflow automations.\nDevelop reusable responses, troubleshooting guides, FAQs, and internal playbooks that improve answer quality and reduce repeated manual work.\nCreate operational dashboards tracking response time, resolution time, ticket volume, escalation rate, recurring issue categories, and builder satisfaction.\nIdentify opportunities to use Discord and Reddit beyond reactive support, including peer-support systems, product feedback loops, and builder recognition.\nRequired Skills and Experience:\n3+ years in technical community operations, developer support, DevRel operations, or a related role, ideally within crypto, open-source software, or developer platforms.\nHands-on experience administering large Discord communities, including bots, roles, permissions, channel architecture, integrations, and workflow automation.\nExperience operating technical communities on Reddit, including AutoModerator, moderation queues, post flair, wiki tools, and subreddit governance.\nWorking knowledge of onchain development concepts, including wallets, transactions, smart contracts, RPC infrastructure, bridges, and common developer tooling.\nDemonstrated ability to understand technical developer questions, troubleshoot effectively, and communicate solutions clearly to audiences with different levels of expertise.\nUtilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.\nEmployment Details\nDuration: This is intended to be a 6-month contract with the potential to extend based on performance\nLocation: While posting shows US-Remote - global applications are also considered\n Employment Status: Contractor (via Magnit or Deel)\n Relationship: You will work directly with the Coinbase Base team, but your formal employment (including pay and benefits) will be managed by one of our global EOR or AOR partners, Magnit or Deel.\nPay Transparency Notice: Depending on your work location, the target hourly rate for this position can range as detailed below.\nHourly Rate:\n$54.71—$64.38 USD\nApplication Limit: Candidates may submit a maximum of 3 applications within a 6-month period.\nEqual Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.\nUS Applicants: ViewEmployee Rights,Know Your Rights, andE-Verify Notice of Participation.\nAccommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology?Click here to download a free compatible screen reader and view the tutorial.\nData Privacy & Arbitration: By submitting your application, you agree to ourCandidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.","description_format":"text","description_chars":5222,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain Infrastructure","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-09-16T22:04:16Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.179,"p_room":0.28,"age_days":421,"expected_fill_days":28,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":128000,"is_top_pay":true},"html_url":"https://alion.io/job/base-builder-operations-associate","json_url":"https://alion.io/job/base-builder-operations-associate.json","meta":{"generated_at":"2026-11-04T10:05:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15635,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":703446},"rest":"https://alion.io/mcp/rest/get_company?id=703446"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbase-builder-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbase-builder-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbase-builder-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/base-builder-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbase-builder-operations-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":982707}},{"tool":"search_jobs","arguments":{"company":"base.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":982707},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}