{"id":1242572,"url":"https://alion.io/job/base-camp-digital-technical-account-manager-csm","title":"Technical Account Manager / CSM","company":{"id":3802228,"name":"Base Camp Digital","domain":"basecamp.com.sg","url":"https://alion.io/company/base-camp-digital","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":10000,"max":13000,"currency":"SGD","period":"month","gross":true,"usd_annual":122148},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Edge AI","optional":false},{"name":"LLM","optional":false},{"name":"HPC","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-24T00:00:00Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Technical Account Manager Full Time \nWe're looking for an experienced Technical Account Manager to become the trusted technical advisor for our established customers. This is a hands-on role for someone who's just as comfortable in a deep technical conversation with a customer's engineering team as they are coordinating across internal product, engineering, and support functions.\nYou'll work at the intersection of cutting-edge AI infrastructure and real customer outcomes — solving problems that matter, for organizations shaping the future of AI in the region.\n\nWhy This Role\nYou'll work alongside top-tier engineers, architects, and customer success professionals — supporting infrastructure that's directly powering some of the region's most advanced AI platforms. If you love combining deep technical expertise with real customer relationships, this is your seat at the table.\n\nWhat You'll Be Doing\nServe as the go-to technical contact for established customers, resolving issues that go beyond standard support\nPartner closely with Customer Success, Support, Project Management, and Product Engineering teams to keep customers running smoothly\nHelp customers and Sales size and scope infrastructure for demanding AI workloads\nGuide customers through technical reviews, capacity planning, performance monitoring, and system health checks\nSupport the coordination of critical incident escalations and customer onboarding handovers\nWhat You'll Bring\nProven experience as a Technical Account Manager or Solutions Architect\nStrong relationship-building instincts, paired with genuine technical depth\nSolid understanding of cloud infrastructure, AI/ML/LLM technologies, and AI cluster hardware\nComfort working with ticketing systems like Jira\nFluent written and spoken English and Mandarin, to support our regional customer base\nBonus points if you have:\nExperience at a Neocloud, HPC, Cloud, Infrastructure, or MSP-style organization\nFamiliarity with ITIL or similar service frameworks\n\nSkills\nDirect Customer Interaction, Provides Support, Leadership, Technical Customer Support, Data Center, Architect, Helping Clients Succeed, Technology Presales, Customer Centric Solutions, Point of Contact for Customer, Building Customer Relationships, Technical Knowledge, Cloud Infrastructure, Project Management, Solution Architecture, Customer Escalation Management, Capacity Planning, Customer Intelligence, Post Sales Customer Support, Performance Monitoring","description_format":"text","description_chars":2458,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T16:15:06Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.517,"p_room":1,"age_days":7,"expected_fill_days":24,"reasons":["seen:7","agency","velocity","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":122148,"is_top_pay":false},"html_url":"https://alion.io/job/base-camp-digital-technical-account-manager-csm","json_url":"https://alion.io/job/base-camp-digital-technical-account-manager-csm.json","meta":{"generated_at":"2026-10-01T11:54:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3552,"day_limit":5000,"remaining_today":1448,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}