{"id":2353857,"url":"https://alion.io/job/base-com-implementation-onboarding-specialist-mexico","title":"Implementation / Onboarding Specialist Mexico","company":{"id":1804513,"name":"Base.com","domain":"base.com","url":"https://alion.io/company/base-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Shopify","optional":false}],"status":"live","first_seen_at":"2026-02-11T00:00:00Z","employer_posted_date":"2026-02-11","last_verified_at":"2026-10-13T02:19:12Z","board_verified":true,"closed_at":null,"days_open":244,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":244},"description":"At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations.\nOur international team, spanning from Europe to the Americas, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders, including Amazon, eBay, Shopify, DHL, and FedEx.\nHowever, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.\nWe are looking for an Implementation Specialist to lead and scale the onboarding and implementation process for Base customers in Mexico. This role is key to ensuring clients go live quickly, with a fully functional system, and start generating value from day one.\nYou will work closely with customers, internal teams, and partners to streamline implementation processes and continuously improve how we onboard and activate new accounts.\nIf you are driven to shape the future of global e-commerce, we invite you to apply. Your opportunity awaits.\nResponsibilities:\nLead end-to-end implementation and onboarding of new Base customers\nGuide customers through system setup to ensure full functionality in the shortest possible time\nAct as the main point of contact during the implementation phase\nDevelop, document, and optimize implementation processes to reduce time-to-go-live\nSupport customers integrating Base with e-commerce platforms and marketplaces in Mexico\nIdentify risks, blockers, and dependencies early and proactively resolve them\nCollaborate with Sales, Product, and Customer Success teams to ensure smooth handoffs\nEducate customers on best practices to maximize value from the platform\nRequirements\n2+ years of experience in Implementation, Onboarding, or Customer Success in a SaaS company\nStrong experience working with e-commerce platforms and/or marketplaces (experience in Mexico is a plus)\nProven ability to manage multiple implementations simultaneously\nProcess-oriented mindset with a strong focus on efficiency and outcomes\nExcellent communication and customer-facing skills\nFluent English (written and spoken)\nBased in Mexico\nBenefits\nBe part of a global company with a proven product and active LATAM expansion. \n High-impact role in a strategic and growing market. \n Work directly with top-tier teams in product, engineering, and sales. \n Hybrid work model, competitive compensation, and real opportunities for career growth.","description_format":"text","description_chars":2685,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","E-commerce Platforms"],"lifecycle":[{"event":"open","at":"2026-10-12T14:23:50Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.12,"p_room":0.28,"age_days":244,"expected_fill_days":20,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-13T03:06:40Z"},"pay":null,"html_url":"https://alion.io/job/base-com-implementation-onboarding-specialist-mexico","json_url":"https://alion.io/job/base-com-implementation-onboarding-specialist-mexico.json","meta":{"generated_at":"2026-10-13T03:06:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4695,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1804513},"rest":"https://alion.io/mcp/rest/get_company?id=1804513"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbase-com-implementation-onboarding-specialist-mexico"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbase-com-implementation-onboarding-specialist-mexico"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbase-com-implementation-onboarding-specialist-mexico"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/base-com-implementation-onboarding-specialist-mexico\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbase-com-implementation-onboarding-specialist-mexico"}]}