{"id":2900017,"url":"https://alion.io/job/base-com-implementation-specialist-mexico-2","title":"Implementation Specialist Mexico","company":{"id":1804513,"name":"Base.com","domain":"base.com","url":"https://alion.io/company/base-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"D","score":52,"open_postings":15,"ghost_share":0.8,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":110000,"period":"year","method":null,"sample_n":6116},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-01-26T00:00:00Z","employer_posted_date":"2026-01-26","last_verified_at":"2026-10-23T13:39:02Z","board_verified":true,"closed_at":null,"days_open":270,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":270},"description":"Base es una plataforma tecnológica avanzada e integral que abre las puertas del mercado global de comercio electrónico a los emprendedores. Hacemos posible que miles de comerciantes vendan de forma fluida a través de Amazon, eBay, Shopify y otras plataformas, así como que gestionen sus envíos con líderes logísticos como DHL y FedEx, entre otros.\nSomos un equipo global, y nuestra presencia internacional en numerosos países de Europa, América y la India impulsa nuestra innovación y nos permite pensar en grande. Buscamos personas que no teman a los desafíos y quieran unirse a nosotros para construir una tecnología que realmente está cambiando las reglas del juego en el comercio minorista online.\nBuscamos un/a Implementation Specialist para liderar y escalar el proceso de onboarding e implementación de clientes de Base en México. Este rol es clave para que los clientes tengan el sistema 100% operativo en el menor tiempo posible y comiencen a generar valor rápidamente.\nTrabajarás de forma cercana con clientes, equipos internos y partners, con foco en mejorar procesos y acelerar el time-to-go-live.\nResponsabilidades:\nLiderar el proceso de implementación y onboarding de nuevos clientes\nAcompañar a los clientes en la configuración del sistema hasta lograr una implementación completa\nSer el punto de contacto principal durante la etapa de implementación\nDiseñar, documentar y mejorar procesos para acelerar las implementaciones\nAcompañar integraciones con plataformas de e-commerce y marketplaces en México\nDetectar riesgos y bloqueos de forma temprana y trabajar proactivamente en su resolución\nCoordinar con los equipos de Ventas, Producto y Customer Success\nCapacitar a los clientes en mejores prácticas para maximizar el uso de la plataforma\nRequisitos:\n+2 años de experiencia en implementación, onboarding o customer success en empresas SaaS\nExperiencia con plataformas de e-commerce y/o marketplaces (idealmente en México)\nCapacidad para manejar múltiples implementaciones en paralelo\nPerfil orientado a procesos, eficiencia y resultados\nExcelentes habilidades de comunicación y trato con clientes\nInglés fluido (oral y escrito)\nResidencia en México, Ciudad en Mexico\nRequirements\n\nBenefits\n Fo rma parte de una empresa global con un producto consolidado y en plena expansión en LATAM.\nUn rol de alto impacto en un mercado estratégico y en crecimiento.\nTrabaja directamente con equipos de primer nivel en producto, ingeniería y ventas.\nModelo de trabajo híbrido, remuneración competitiva y oportunidades reales de crecimiento 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