{"id":2353856,"url":"https://alion.io/job/base-com-technical-support-specialist","title":"Technical Support Specialist","company":{"id":1804513,"name":"Base.com","domain":"base.com","url":"https://alion.io/company/base-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"D","score":53,"open_postings":14,"ghost_share":0.786,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Curitiba, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Kibana","optional":false},{"name":"Postman","optional":true}],"status":"live","first_seen_at":"2026-03-19T00:00:00Z","employer_posted_date":"2026-03-19","last_verified_at":"2026-10-14T12:56:38Z","board_verified":true,"closed_at":null,"days_open":209,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":209},"description":"At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations.\nOur international team, spanning from Europe to the Americas, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders!\nHowever, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.\nIf you are driven to shape the future of global e-commerce, we invite you to apply. Your opportunity awaits.\nRequirements\nExperience: Minimum 2 years in technical support for e-commerce SaaS or ERP platforms or working at the e-commerce ecosystem.\nTechnical Troubleshooting: Experience with API e-commerce platforms troubleshooting and JSON logs analysis using Kibana or similar tools.\nTechnical Agility: Fast learner with a natural ability to master new digital tools and technologies.\nNice-to-have: Postman usage to debug errors and assist in problem-solving.\nPrecision: High level of accuracy and strong attention to detail.\nGrowth Mindset: Proactive approach to continuous learning and professional development.\n Communication: Excellent interpersonal and communication skills (both internal and client-facing).\nRemote Work Mastery: Highly organized and self-disciplined in a fully remote environment.\n Language: English proficiency (minimum B2) for effective collaboration with global teams.\nKey Tasks\n Technical Support: Acting as the first point of contact (1st line) for customer troubleshooting.\nCustomer Success: Ensuring high satisfaction levels by guiding users through our product’s features and services.\nReporting: Full ownership of technical documentation and reporting processes.\nProblem Solving: Diagnosing and resolving user-reported issues efficiently.\nCross-team Collaboration: Working closely with technical teams to escalate and fix complex bugs.\nContent Creation: Developing and updating the global Knowledge Base and technical blog.\nClient Engagement: Conducting remote meetings and representing the company at key e-commerce industry events.\nBenefits\nown product - we decide how we want to develop\njoining an organization in a phase of rapid growth\na lot of independence\nlong-term cooperation \nCaju - Flexible benefit card\nWork model\n Hybrid Schedule: 3 days per week at our Curitiba office. 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