{"id":3718141,"url":"https://alion.io/job/base-power-industrial-it-support-specialist","title":"Industrial IT Support Specialist","company":{"id":5219,"name":"Base Power","domain":"basepower.com","url":"https://alion.io/company/base-power-company","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":185,"ghost_share":0.205,"stale_share":0,"repost_share":0.011,"time_to_fill_p50_days":74,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"Slack","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-03T21:34:42Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-15T15:32:03Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":10},"description":"About Base\nBase is America’s next-generation power company. We’re rebuilding the foundation of modern civilization-electricity-by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.\nAbout the Role\nWe are looking for a hands-on, customer-focused IT Support Specialist to join our factory IT team at Base. You’ll help keep our flagship battery factory (BF1) and warehouse network running around the clock.\nYou’ll be the first point of contact for factory and warehouse IT issues, managing tickets and walk-ups while troubleshooting technology directly on the production floor. This hands-on role includes racking switches, calibrating label printers, provisioning scanners, and resolving issues that could bring production stations to a halt.\nThis is a designated second-shift role. You must be available to work Monday through Friday, 3 p.m. to 12 a.m. Your assigned shift will depend on team coverage needs and may change as the company and team grow.\nThis role will require periodic travel to our facilities across Texas and, as we expand, other states. You’ll primarily support factory and warehouse operations but will also provide IT support to the broader company as needed.\nWhat You'll Do\nProvide hands-on technical support across factory and warehouse operations, including laptops, workstations, handheld scanners, label printers, kiosks, time clocks, badge printers, and production-adjacent systems.\n\nDeploy, configure, and maintain Zebra hardware across all locations, including wireless barcode scanners, charging docks, and thermal transfer label printers. Calibrate printers, troubleshoot print quality, perform preventive maintenance, and partner with manufacturing on label and ribbon selection.\n\nManage the IT ticket queue through Jira Service Management and support channels (chat, email, and in-person), prioritizing issues based on operational impact.\n\nOwn end-to-end employee onboarding and offboarding, including laptop and scanner provisioning, badges, SIM cards, account access, and device returns or wipes.\n\nTroubleshoot basic network and connectivity issues across factory and warehouse environments, including Wi-Fi, switches, access points, and printer connectivity. Partner with Manufacturing Engineering to resolve IT issues impacting production across both shifts.\n\nMaintain IT asset inventory, spare-parts stock, and software license and access audits. Develop technical documentation, self-service troubleshooting resources, and IT procedures while identifying opportunities to improve ticketing workflows.\n\nWhat You’ll Bring\n1+ years of IT support or help desk experience, ideally in a manufacturing, warehouse, or logistics environment.\n\nAdministration experience with common workplace tools (Google Workspace, Slack, Okta, Microsoft 365, Zoom) and ticketing systems (Jira)\n\nTechnical troubleshooting experience across Windows and Mac devices, with a working knowledge of networking fundamentals (Wi-Fi, switches, VLANs, DHCP, and static IPs).\n\nStrong communication and interpersonal skills, with the ability to support employees at all levels and serve as a visible, approachable IT resource on the production floor.\n\nStrong organizational and time-management skills, with the ability to independently manage a ticket queue, prioritize competing requests, and handle in-person walk-ups.\n\nAbility to create clear technical documentation and self-service guides.\n\nA valid driver’s license\n\nHands-on experience with Zebra scanners and printers (deployment, calibration, print-quality tuning, basic maintenance); familiarity with ZPL, ZDNA and managed device fleets (MDM) is a plus\n\nAbout the Team\nBase's IT team is building the infrastructure for a company that's growing fast, with new locations launching multiple times a year. You would be on the ground floor in setting the standards Base uses as we scale. It's a small team with broad ownership across security, networking, OT, and site IT, so the impact of getting it right (or wrong) is immediate and visible. If you want to join a quickly expanding team and get experience with every function of IT, this is the team for you.\nPlease note: Base is a startup, which means priorities shift and evolve quickly. Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive.\nOur Values\nFirst Principles Thinking: Question assumptions. Principles > rules.\n\nOperate at Base Pace: Focus on what matters, act quickly, and learn by doing.\n\nGive & Get Feedback: Be direct, be humble, and maintain a growth mindset.\n\nEveryone’s an Owner: Follow through on commitments and own results.\n\nStrong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.\n\nCommitted to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating. We work in-person. It’s not a 9-to-5. We are all-in.\n\nFun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things.\n\nDo the best work of your life at Base.","description_format":"text","description_chars":5284,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage","Smart Grid"],"lifecycle":[{"event":"open","at":"2026-11-04T01:35:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 12","filings_12m":12,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-11-15T09:21:55+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.882,"p_room":1,"age_days":11,"expected_fill_days":74,"reasons":["conf:4","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/base-power-industrial-it-support-specialist","json_url":"https://alion.io/job/base-power-industrial-it-support-specialist.json","meta":{"generated_at":"2026-11-15T18:53:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11996,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5219},"rest":"https://alion.io/mcp/rest/get_company?id=5219"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbase-power-industrial-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbase-power-industrial-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbase-power-industrial-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/base-power-industrial-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbase-power-industrial-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3718141}},{"tool":"search_jobs","arguments":{"company":"basepower.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3718141},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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