{"id":4199850,"url":"https://alion.io/job/basecamp-research-it-support-engineer","title":"IT Support Engineer","company":{"id":47988,"name":"Basecamp Research","domain":"basecamp-research.com","url":"https://alion.io/company/basecamp-research","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Anthropic","optional":false},{"name":"AWS","optional":false},{"name":"Basecamp","optional":false},{"name":"Google Workspace","optional":false},{"name":"IAM","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T16:39:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T21:50:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About us\nBasecamp Research is building frontier AI for therapeutic design. We believe the future of medicine lies in reprogramming the body to repair itself, and we design the models and the medicines to teach it how.\nOur EDEN models are trained on BaseData, the world's largest proprietary genomic dataset, with over 10B genes collected through partnerships in more than 30 countries across all seven continents. This gives our AI models access to genetic diversity that doesn't exist in public databases, and enables EDEN to design cell and gene therapies, enzymes, and peptides directly from information about a disease. Our pipeline of EDEN-designed therapeutics, beginning with in vivo cell therapy, is advancing towards clinical development.\nIn September 2026 we closed an oversubscribed $140M Series C led by S32, with participation from NVIDIA, Anthropic's Anthology Fund, Catalio, European Tech Collective, Firebrand River Capital, King Philanthropies, NATO Innovation Fund, NVentures (NVIDIA's venture arm), Redalpine, Rockefeller Foundation, Singular, Sovereign AI and True Ventures. We have offices and labs in London and Boston, we partner with biopharma companies and academic institutions worldwide, and our work has been recognised by Fast Company's Top 10 Most Innovative Companies in Biotech, the FT-backed Sifted AI100 list of Europe's leading AI startups as well as Barclays Eagle Labs Ones to watch, AI100.\nAt Basecamp Research, we pride ourselves on being a lean collaborative and global team with extremely specialist and unique skills. Our biologists, engineers, ML scientists and field explorers are united by a sense of adventure and the belief that AI, biology and data, will result in new medicines for patients who have few options today.\nThe Role\nWe are seeking a highly capable and proactive IT Support Engineer to join our Kendall Square, Cambridge, MA team, reporting into the Head of Platform. This role is full-time and based on-site at our office and labs. You will be the first port of call for all things IT: logging and resolving tickets, managing our device fleet and user accounts, keeping the office running smoothly, and liaising with vendors and third-party consultants. You’ll have real ownership from day one, helping us build the IT foundations our growing team depends on.\nYou will work alongside leading scientists, bioinformaticians and ML engineers, supporting a team that is designing a new generation of medicines with AI.\nKey Responsibilities\nOwn the troubleshooting and remediation of IT issues: triage, resolve and track all user requests and incidents\n\nProvide end-user support across macOS, Windows and iOS, covering hardware, software, access and connectivity\n\nRun employee onboarding and offboarding: account provisioning and deprovisioning, device setup, recovery and asset management\n\nManage the device fleet via MDM: enrolment, configuration, policy deployment and patching\n\nAdminister accounts and access (IAM) across Google Workspace, AWS and our SaaS tools, including user lifecycle, groups and permissions\n\nConfigure and maintain SSO integrations for our SaaS stack\n\nKeep office IT running: printers, meeting rooms, AV and general workplace technology\n\nMaintain IT documentation and knowledge base articles\n\nRequired Skills and Experience\nHands-on experience in an IT support or system administration role, ideally in a startup or scale-up\n\nConfident supporting macOS, Windows and iOS environments\n\nExperience with MDM tooling, Google Workspace administration, and configuring SSO/SAML for SaaS applications\n\nFamiliarity with AWS IAM or similar cloud access management\n\nOrganised and self-directed, comfortable owning a ticket queue and prioritising in a fast-moving environment\n\nA clear communicator who enjoys helping people, including non-technical colleagues\n\nAn interest in learning more about biotechnology and what we do\n\nFluency in English\n\nAdvantageous Skills and Experience\nIndustry Domain Knowledge: Experience in the life sciences, biotech, or other R&D-intensive industries. Understanding of domains like genomics, bioinformatics, or drug discovery can help you better support our teams (though it’s not a strict requirement).\n\nAdaptability: Comfortable with ambiguity and rapid change. Our environment evolves quickly - you should thrive in a dynamic setting and be flexible in adjusting plans, while maintaining a positive, can-do attitude.\n\nProactive Problem-Solving: A proactive, resourceful mindset. You spot inefficiencies or emerging issues and take initiative to rally the right people to resolve them before they escalate.\n\nWhat we offer in return\nImpactful Mission: This is a rare opportunity to do work that genuinely matters. You'll join a talented, fast-moving team, access unique biological datasets at scale, and see your contributions shape real breakthroughs in AI and curative therapeutics.\n\nCollaborative Culture: You'll be surrounded by world-class engineers, scientists, and researchers who care deeply about their work and about each other. With offices in Boston and London, we've built a flexible, cross-functional environment where personal development and real ownership aren't just talking points.\n\nHigh Growth: We truly believe in investing our top talent, we make coaching available to team members during steep growth journeys and we have twice yearly promotion opportunities. People who are really successful here own it and go directly to solve problems at pace and we ensure reward increases with impact.\n\nComprehensive Benefits: We've built a benefits package people value. That means competitive salary, equity, and healthcare so strong that most employees' family members opt into our plan over their own. We also offer Carrot Fertility with IVF stipend, 401(k), life insurance, and more.\n\nSalary range for this role are depending on skills and experience: $90,000 - $150,000 base.\nApply for the job\nDo you want to join our team as our new IT Support Engineer? Then we'd love to hear about you!\nWe are committed to equal opportunity employment regardless of ethnic or national origin, race, religion, sex, age, citizenship, sexual orientation, marital status, disability, gender identity or any other basis. If you have a disability or additional need that needs accommodating do let us know.","description_format":"text","description_chars":6308,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Bioinformatics","Cell & Gene Therapy","AI Training Data & Annotation","AI for Science"],"lifecycle":[{"event":"open","at":"2026-11-12T21:50:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:2","win:early"],"computed_at":"2026-11-13T00:11:12Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/basecamp-research-it-support-engineer","json_url":"https://alion.io/job/basecamp-research-it-support-engineer.json","meta":{"generated_at":"2026-11-13T00:11:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":408,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47988},"rest":"https://alion.io/mcp/rest/get_company?id=47988"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbasecamp-research-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbasecamp-research-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbasecamp-research-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/basecamp-research-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbasecamp-research-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4199850}},{"tool":"search_jobs","arguments":{"company":"basecamp-research.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4199850},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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