{"id":3168735,"url":"https://alion.io/job/basf-customer-service-manager-2","title":"Customer Service Manager","company":{"id":96193,"name":"BASF","domain":"basf.com","url":"https://alion.io/company/basf-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":52000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4666},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T18:01:54Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T02:08:28Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At BASF, we are an equal opportunity employer. All qualified applicants who meet the requirements of the position will be considered for employment without discrimination based on age, citizenship, skin color, religion, sex, marital status, nationality, disability, gender identity or expression, sexual orientation, ethnic origin, language, Indigenous identity, physical appearance, health conditions, genetic characteristics, pregnancy, political, academic or philosophical views, political identity or affiliation, personal appearance or behavior, tattoos, body piercings, or any other status protected by applicable local law. At BASF, we are committed to fostering an inclusive environment. Whenever possible, we provide reasonable accommodation for individuals with disabilities or specific needs to ensure equal access to our services and opportunities. If you require any accommodation or additional support, please let us know during your first interaction with our Talent Acquisition team.\nWe are looking for a Customer Service Manager.\nThe purpose of this role is to provide strategic leadership for the customer service organization, ensuring the team delivers high-quality service while supporting business objectives. You will be responsible for developing talent, driving operational performance, leading continuous improvement initiatives, and building a culture of accountability, engagement, and customer focus. Through effective leadership and cross-functional collaboration, you will position the team to achieve sustainable results and support the company's long-term growth strategy.\nIn this role, you will be responsible for:\nLeading a Customer Service organization, leveraging your experience and background in Supply Chain, Logistics, or a related field.\nManaging daily customer support operations for the assigned strategic business units of our Performance Materials business. This will include ensuring customer and account coverage, executing differentiated services for customers, contributing to the Sales & Operational Planning process, and leveraging eCommerce platforms.\nWorking directly with customers, Sales, and Account Management, as well as Supply Chain Planning and Transportation, to implement measures that improve the customer experience.\nUtilizing your continuous improvement experience and mindset to drive projects to optimize our end-to-end supply chain processes and create sustainable operational benefits.\nUsing your leadership skills to develop the Customer Service team, through coaching and mentoring, process improvement, and training curriculum development.\nEnsuring alignment across the business in the areas of customer satisfaction, pricing and invoicing, and improving the ease of doing business with BASF´s Performance Materials division.\nIf you have:\nBachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field.\n6+ years of experience in Customer Service and/or Supply Chain, with demonstrated leadership experience, including team or project leadership, mentoring, training, or supervision.\nStrong customer orientation, communication, teamwork, and problem-solving skills.\nExperience working with ERP systems; SAP preferred.\nAdvanced written and spoken English.\nThis opportunity is for you!\nCreate Your Own Chemistry: What We Offer...\nAdding value to our customers starts with adding value to you. you@BASF is the package of benefits, career development opportunities, work environment, and compensation we offer to support you throughout every stage of your life and career.\nThe total rewards you receive as a BASF employee go beyond your compensation. From competitive health and insurance plans to robust retirement benefits, we believe that investing in you means investing in our success.\nBy working for a large global organization, you will have the opportunity to grow both professionally and personally, expand your network, and build a rewarding and dynamic career. BASF offers exciting and challenging opportunities that will help you develop and make the most of your talent.","description_format":"text","description_chars":4078,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advanced Materials","Crop Protection","Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-23T18:01:54Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":10,"reasons":["conf:30","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/basf-customer-service-manager-2","json_url":"https://alion.io/job/basf-customer-service-manager-2.json","meta":{"generated_at":"2026-10-26T02:54:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3819,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":96193},"rest":"https://alion.io/mcp/rest/get_company?id=96193"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbasf-customer-service-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbasf-customer-service-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbasf-customer-service-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/basf-customer-service-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbasf-customer-service-manager-2"}]}