{"id":2175220,"url":"https://alion.io/job/basf-customer-service-manager","title":"Customer Service Manager","company":{"id":96193,"name":"BASF","domain":"basf.com","url":"https://alion.io/company/basf-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T13:56:43Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T00:29:43Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"RESPONSIBILITIES\nDisciplinary and operational leadership of a team of customer service employees responsible for the Order-to-Cash process\nCoaching, developing and supporting the team to ensure capabilities and service deliverables fit with customer requirements\nEvaluating overall performance by analyzing data and statistics (monthly reports and KPI’s) to ensure continuous improvement of service quality, staff efficiency and effectiveness\nAccountability for the quality of the service provided in accordance with BASF’s internal standards and rules\nDriving customer focus and continuously improving customer satisfaction\nConsistent implementing of service standardization and process/service automation, as well as initiating and executing n of defined measures to increase efficiency, ensuring a continuous improvement process, including best practices along the supply chain processes\nCollaborating and exchange with internal interface partners and other business units\nEnsuring the onboarding of new employees; regular professional exchange with the team; continuous development of employees to improve quality and support new team structures.\nDriving innovation - drive local activities with focus on business process excellence, efficiency and digitalization\nEnsuring EHS standards for employees within the team\nQUALIFICATIONS\nDegree in Business Administration or a comparable qualification\nAt least 3 years of experience in a comparable leadership position, or substantial professional experience in customer service\nA strong service orientation and enthusiasm for identifying the best solutions for our customers\nIn-depth knowledge in customer service and/or export logistics, as well as a strong understanding of Order-to-Cash processes \nProficient in common MS Office applications and SAP/R3-Cobalt\nExperienced in Change management/Transformation skills/Drive Innovation\nEffective communication\nCollaboration for achievements\nAdvanced in English and German (leading discussions, conducting negotiations)\n\nBENEFITS\nWe offer a wide benefits package: life insurance, co-financing of MultiSport card, remote work allowance, training & development programs, Company Social Benefits Fund\nWith non-standard items: VIP medical care, lunch card, commuting allowance, EAP Employee Assistance Program, workation\nYou can count on: gaining experience in a leading chemical company in the world, Work Life Balance, using remote work in a 3+2 hybrid model, and workation up to 3 weeks per year\nAt work, our values are important to us: innovation, openness, flexibility and attractiveness\nABOUT US\nAt BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.","description_format":"text","description_chars":2957,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Farming & Agriculture","Transportation & Logistics","AgTech","Wind Energy"],"lifecycle":[{"event":"open","at":"2026-10-09T13:56:43Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.882,"p_room":1,"age_days":0,"expected_fill_days":4,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/basf-customer-service-manager","json_url":"https://alion.io/job/basf-customer-service-manager.json","meta":{"generated_at":"2026-10-12T03:47:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5981,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":96193},"rest":"https://alion.io/mcp/rest/get_company?id=96193"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbasf-customer-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbasf-customer-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbasf-customer-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/basf-customer-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbasf-customer-service-manager"}]}