{"id":1994121,"url":"https://alion.io/job/basf-customer-service-officer-with-languages","title":"Customer Service Officer with languages","company":{"id":96193,"name":"BASF","domain":"basf.com","url":"https://alion.io/company/basf-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-07T08:18:47Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-23T12:22:45Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"WELCOME TO BASF\nOur employees are our most valuable asset, and we foster a culture of empathy, support, and growth. In this way, we empower our team to develop both personally and professionally. Together, we are committed to creating sustainable, digital, and innovative solutions for a better future. Nurturing skin creams, gentle shampoos, sunscreens, mild and eco-friendly detergents, and powerful cleaners for household and industrial use - all these products benefit from ingredients developed in our Care Chemicals division. In addition, we offer solutions for industrial applications, such as crop protection, technical uses in construction chemicals, raw materials for the coatings industry, and digital services for our customers. Worldwide, we collaborate with our customers on innovative solutions, increasingly based on natural and sustainably sourced raw materials. Let’s design a better future together!\nRESPONSIBILITIES\nProvide excellent customer service to dedicated customers\nSupport customers along the whole Order-To-Cash process\nMonitor the fulfillment of your customers orders and react in case your customer satisfaction is at risk\nRepresent your customers interests within BASF by managing your customers’ complaints and deliver professional answers\nCooperate with various departments locally and abroad (sales, finance, logistics, transport)\nBe a high-end administrator by ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards\nQUALIFICATIONS\nBachelor or Master degree\nRelevant professional experience in sales administration and/or business customer service roles at least 2 years\nExperience with the SAP system, mainly in the SD module\nExperience in Salesforce would be an advantage\nCustomer orientation and team work abilities\nStrong communication skills and ability to work in international environment\nAbility to troubleshoot and rapidly shift multiple priorities in a fast-paced environment\nAdvanced English\nOne of the languages: French, German, Italian, Spanish\nBENEFITS\nWe offer a wide benefits package: life insurance, co-financing of MultiSport card, remote work allowance, training & development programs, Company Social Benefits Fund\nWith non-standard items: VIP medical care, lunch card, commuting allowance, EAP Employee Assistance Program (our total offer can be found here)\nYou can count on: gaining experience in a leading chemical company in the world, Work Life Balance, using remote work in a 3+2 hybrid model, and workation up to 3 weeks per year\nAt work, our values are important to us: innovation, openness, flexibility and attractiveness\nABOUT US\nAt BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. 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