Customer Service Representative

Now hiring! Customer Service Representative

Regina, Saskatchewan

We are looking for a Customer Service Representative to join our Agricultural Solutions team in Regina.

Welcome to BASF

We are BASF in Agriculture and everything we do, we do for the love of farming, and the biggest job on Earth. We are an internationally successful company of the BASF Group. Our solutions are purpose-designed for different crop systems. Connecting seeds and traits, crop protection products, digital tools and sustainability approaches, to help deliver the best possible outcomes for farmers, growers and our other stakeholders along the value chain. With teams in the lab, field, office and in production, we do everything in our power to build a sustainable future for agriculture.

#ForTheLoveOfFarming #TheBiggestJobOnEarth #AgEmployerOfChoice

Here you can gain more insight into our Vision at BASF Agricultural Solutions!

As a Customer Service Representative, you create chemistry by...

• Managing assigned customer orders and inquiries across the order-to-cash process, from order receipt through delivery and billing, while validating customer, product, quantity, pricing, availability, plant, delivery, transportation, commercial-program and purchase-plan requirements.
• Investigating and resolving order, delivery, pricing, billing, credit/debit, return and system exceptions by coordinating corrections with customers, Sales, Supply Chain, warehouses, logistics providers, Finance, Credit, Tax, Master Data, Quality and IT, and escalating approval items with complete supporting information.
• Managing product-quality complaints and non-conformances, including NCM creation, customer and Sales follow-up, return requirements, pickup coordination, replacement or credit processing, documentation and closure in the applicable systems.
• Monitoring customer commitments and assigned work through reports, trackers, shared mailboxes, portals and system worklists; validating data integrity; following up on open items; and providing accurate status updates that support shipments, reconciliation, audits and customer decisions.
• Contributing to process improvement and digital transformation through user testing, issue documentation, feedback, automation, templates, reporting tools and adoption of approved digital solutions.
• Maintaining procedures, templates and reference materials; sharing knowledge; training new Customer Service Representatives, contractors, co-op students and colleagues; and participating in customer visits, business events, projects, training and other operational activities as assigned.
• Serving as the primary point of contact for assigned strategic channel partners, including distributors, wholesalers, and retailers, while collaborating closely with Sales and cross-functional teams. The role focuses on complex order-to-cash and commercial support activities for business customers and is distinct from a consumer-facing call center environment.

If you have...

• A post-secondary diploma or certificate in Business Administration, Supply Chain Management, Commerce, Agriculture, Agribusiness or a related field; a bachelor’s degree in Business Administration, Supply Chain Management or a related field is considered an asset.
• At least three years of experience in customer service, order management, supply chain, logistics or commercial operations, including two years of experience with order-to-cash processes in SAP; agricultural industry experience is considered a strong asset.
• Working knowledge of order-to-cash and supply chain processes, including order management, pricing, delivery, warehousing, billing, returns and credits, along with experience using ERP systems, CRM platforms and ordering portals.
• Proficiency with Microsoft 365 applications, including Excel, Outlook, Teams and Word, with experience in reporting, data analysis, discrepancy investigation and accurate financial and quantity calculations.
• Strong analytical, problem-solving, planning, negotiation, and written and verbal communication skills, including the ability to communicate clearly during escalations and difficult customer conversations.
• The ability to prioritize competing work, meet seasonal deadlines, make sound decisions with limited day-to-day supervision, and maintain strong attention to detail and transaction accuracy.
• The ability to collaborate across Sales, Supply Chain, Logistics, Finance and Marketing; knowledge of the Canadian agricultural industry, distribution channels, customer programs and distributor business practices is considered an asset.

Create your own chemistry with you@BASF

Adding value to our customers begins with adding value to you. you@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you - the whole you - in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. We also provide engaging learning and development opportunities to help you make the most of your talents and your role.

About us

BASF Agricultural Solutions is a trusted partner to the agricultural industry, delivering innovative and sustainable solutions that help farmers succeed across a wide range of cropping systems. Across North America, our teams work together to address some of agriculture's most important challenges while creating value for customers, communities, and the environment. At BASF, you'll find opportunities to grow your career, collaborate with talented colleagues, and make a meaningful impact through work that matters.

Find out more about our Agricultural Solutions team here.

Diversity is our greatest strength!

Join us in shaping the future as part of a global team that embraces inclusion and equal opportunity - regardless of gender, age, background, sexual orientation, disability, or personal beliefs. Our people are at the heart of everything, dedicated to delivering value for our customers every day.

By focusing on enabling our people today and in the future, we will ensure we have the talent and skills needed to succeed.

United by the love of farming, we innovate, collaborate, and strive for the best solutions together, creating connections and driving success as one team. This is how we make an impact. For the love of farming, the biggest job on Earth.

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact [email protected] to report fraud.

Inclusion and Equal Opportunity Employment

BASF is dedicated to creating a diverse and inclusive workplace where our employees can be their authentic selves. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, place of origin, ethnic origin, colour, religion/creed, sex/pregnancy, marital status, family status, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

We seek to make our recruitment process accessible for applicants with disabilities. If you require accommodations or support throughout the recruitment process, please contact [email protected] with the subject line “Recruitment Accommodation Request”.