{"id":3168734,"url":"https://alion.io/job/basf-customer-service-team-lead","title":"Customer Service Team Lead","company":{"id":96193,"name":"BASF","domain":"basf.com","url":"https://alion.io/company/basf-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T18:01:54Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-23T23:06:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At BASF, we are an equal opportunity employer. All qualified applicants who meet the requirements of the position will be considered for employment without discrimination based on age, citizenship, skin color, religion, sex, marital status, nationality, disability, gender identity or expression, sexual orientation, ethnic origin, language, Indigenous identity, physical appearance, health conditions, genetic characteristics, pregnancy, political, academic or philosophical views, political identity or affiliation, personal appearance or behavior, tattoos, body piercings, or any other status protected by applicable local law. At BASF, we are committed to fostering an inclusive environment. Whenever possible, we provide reasonable accommodation for individuals with disabilities or specific needs to ensure equal access to our services and opportunities. If you require any accommodation or additional support, please let us know during your first interaction with our Talent Acquisition team.\nWe are looking for a Customer Service Team Lead.\nThe purpose of this role is to lead and oversee regional Customer Service operations to ensure the delivery of a consistent, high-quality customer experience while supporting business objectives. You will serve as a key resource for the team by providing day-to-day guidance, coaching, and operational support. You will help drive service excellence, promote consistent processes, support employee development, and foster a collaborative team environment that enables strong customer outcomes and business success.\nIn this role, you will be responsible for:\nLeading, coaching, and developing a team of Customer Service Specialists, fostering a culture of accountability, collaboration, and continuous improvement.\nMonitoring team performance against established KPIs, identifying trends, and implementing actions to improve service levels, productivity, and customer satisfaction.\nServing as the primary escalation point for complex customer issues and partnering with cross-functional teams to drive timely resolution.\nSupporting daily customer service operations by balancing workloads, coordinating resources, and ensuring consistent execution of order-to-cash activities.\nEnsuring compliance with customer service processes, company policies, and operational procedures while promoting standardization and best practices.\nLeveraging SAP, customer service technologies, and operational data to identify improvement opportunities and support process enhancements.\nCollaborating with Customer Service leadership to drive continuous improvement initiatives, support business objectives, and deliver an exceptional customer experience.\nIf you have:\nBachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field.\n3+ years of experience in Customer Service and/or Supply Chain, with demonstrated leadership experience, including team or project leadership, mentoring, training, or supervision.\nStrong customer orientation, communication, teamwork, and problem-solving skills.\nExperience working with ERP systems; SAP preferred.\nAdvanced written and spoken English.\nThis opportunity is for you!\nCreate Your Own Chemistry: What We Offer...\nAdding value to our customers starts with adding value to you. you@BASF is the package of benefits, career development opportunities, work environment, and compensation we offer to support you throughout every stage of your life and career.\nThe total rewards you receive as a BASF employee go beyond your compensation. From competitive health and insurance plans to robust retirement benefits, we believe that investing in you means investing in our success.\nBy working for a large global organization, you will have the opportunity to grow both professionally and personally, expand your network, and build a rewarding and dynamic career. BASF offers exciting and challenging opportunities that will help you develop and make the most of your talent.","description_format":"text","description_chars":3963,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advanced Materials","Crop Protection","Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-23T18:01:54Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:6","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/basf-customer-service-team-lead","json_url":"https://alion.io/job/basf-customer-service-team-lead.json","meta":{"generated_at":"2026-10-24T17:27:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25325,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":96193},"rest":"https://alion.io/mcp/rest/get_company?id=96193"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbasf-customer-service-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbasf-customer-service-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbasf-customer-service-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/basf-customer-service-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbasf-customer-service-team-lead"}]}