Technical Service Manager Refining Catalysts

Location: Ataşehir

Working type: Hybrid

WELCOME TO BASF

BASF is a leader in innovative catalysts for the petroleum refining industry. Through its Fluid Catalytic Cracking (FCC) catalysts, additives, and expert technical services, the business helps customers maximize the production of high-value fuels and petrochemicals while addressing their unique operational needs. With a strong focus on customer-driven research and development, BASF continuously develops innovative solutions that enhance refinery efficiency, flexibility, and profitability.

WHAT YOU CAN EXPECT

As a member of BASF's Global FCC Technical Service team, you will play a critical role in maximizing customer value, refinery performance, and business growth across our FCC catalyst portfolio. Acting as a trusted advisor to customers and a key link between commercial, technical, manufacturing, and innovation teams, you will drive technical excellence, strengthen customer partnerships, and help shape the future of FCC technology solutions.

• Play a critical role BASF's FCC Technical Service team, providing expert support on catalyst performance, additive applications, troubleshooting, and refinery unit optimization to deliver outstanding customer outcomes.
• Build trusted relationships with refinery customers by leading technical reviews, site visits, startups, turnarounds, and performance assessments, while serving as a key technical advisor.
• Partner with Commercial, R&D, Manufacturing, Product Management, and Global Technology teams to support customer retention, drive business growth, and successfully develop and commercialize new solutions.
• Deliver technical excellence through catalyst evaluations, refinery data analysis, and resolution of complex FCC operating challenges, ensuring recommendations align with both customer and business objectives.
• Drive operational effectiveness by supporting technical projects, resource planning, customer deliverables, and continuous improvements to processes, tools, safety, quality, and regulatory compliance.
• Liaise with industry experts, licensors, laboratories, and consultants to ensure high levels of service delivery to our customers

WHAT YOU OFFER

• You must hold a Bachelor's, Master's, or PhD degree in Chemical Engineering, Chemistry, Materials Science, or a related technical discipline.
• Minimum of five years of direct Fluid Catalytic Cracking (FCC) experience gained within a refinery, licensor, catalyst or additive manufacturer, or a combination of these environments. Ten or more years is preferred. Candidates without direct FCC experience will not be considered.
• Working knowledge of refinery operations and economics, including the operational and commercial factors that influence FCC unit performance and customer decision-making.
• Proven experience leading technical teams and delivering complex, cross-functional projects in a customer-focused environment.
• Demonstrated ability to evaluate FCC catalyst performance, analyse refinery operating data, troubleshoot technical issues, and develop actionable recommendations.
• Strong business acumen, communication, and stakeholder management skills, with the ability to explain technical recommendations clearly and connect them to measurable customer value.
• Ability and willingness to travel approximately 30% of working time.