{"id":2766695,"url":"https://alion.io/job/basi-supervisor-resort-experience-winter-part-time","title":"Supervisor, Resort Experience - WINTER - Part Time","company":{"id":2918773,"name":"BASI","domain":"basi.org.uk","url":"https://alion.io/company/basi-org-uk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":null,"currency":"CAD","period":"hour","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T21:16:42Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"SeasonalWHAT’S IN IT FOR ME?\nEnjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.\n\nSave on meals across resort restaurants and cafés, including Starbucks.\n\nReceive exclusive discounts at all Blue Mountain-owned retail stores.\n\nWork in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.\n\nJoin a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.\n\nHourly Rate of $21.69\nPart-Time Hours:\nPart-time hours - Weekends RequiredFriday, Saturday and Sunday shifts\n\nWHAT WILL I BE DOING?\nThe Supervisor of Resort Experience will be responsible for supervising the day-to-day operation of the Resort Experience Team and will report to the Assistant Manager of Resort Experience. The incumbent will oversee Ambassadors working in parking lots, Village routes, guest flow, capacity, and service locations and will work in these locations as required.\nSupervise, motivate, coach and recognize performance amongst the Resort Experience teams\nTrain and lead front line staff and ensure day-to-day operation and ongoing coaching and development are geared to deliver the highest degree of service, safety and guest experience. Leverage and involve other departments as necessary. Develop SOPs and other training documents.\nBe confident with managing guest expectations and seamlessly ensuring satisfactory service recovery.\nDevelop and possess an extensive knowledge of activities, events, resort amenities and surrounding area information.\nAccountable for daily maintenance equipment, supplies and amenities for department areas.\nSupport Security and Guest Services to ensure a comfortable and safe guest experience on-resort. This includes observing resort capacity, anticipating guest needs, and supporting a flow management plan.\nMaintain a standards system related to service quality levels and safety to frequently provide consistent feedback in accordance with the direction of the Assistant Manager, Resort Experience.\nWith Security, support resort employees in de-escalating situations of conflict.\nFacilitate departmental training programs by upgrading and standardizing policies, Standard Operating Procedures (SOPs), and training processes.\nWHAT DO WE NEED FROM YOU?\nCurrent Blue Mountain guest service experience and knowledge of guest service operations an asset\nStrong communication skills\nProven ability to coach, develop, mentor and recognize employees as required\nEnjoy working in a very active environment\nStrong communication skills\nTeam oriented with a friendly, cheerful, positive, professional and animated demeanor\nEnjoy working outdoors\n*This role is being posted to fill a vacant position\nAUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE\nBLUE MOUNTAIN RESORT COMPANY OVERVIEW\nBlue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.\nALTERRA COMPANY OVERVIEW\nAlterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.\nHeadquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.","description_format":"text","description_chars":3844,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-17T04:17:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["conf:1","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":30000,"is_top_pay":false},"html_url":"https://alion.io/job/basi-supervisor-resort-experience-winter-part-time","json_url":"https://alion.io/job/basi-supervisor-resort-experience-winter-part-time.json","meta":{"generated_at":"2026-10-17T21:27:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6134,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2918773},"rest":"https://alion.io/mcp/rest/get_company?id=2918773"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbasi-supervisor-resort-experience-winter-part-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbasi-supervisor-resort-experience-winter-part-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbasi-supervisor-resort-experience-winter-part-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/basi-supervisor-resort-experience-winter-part-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbasi-supervisor-resort-experience-winter-part-time"}]}