{"id":697896,"url":"https://alion.io/job/basiccapital-senior-operations-associate-cs","title":"Senior Operations Associate (CS)","company":{"id":669081,"name":"Basic Capital","domain":"basiccapital.com","url":"https://alion.io/company/basiccapital","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":59,"open_postings":16,"ghost_share":0.688,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Stripe","optional":false}],"status":"live","first_seen_at":"2026-07-07T16:12:26Z","employer_posted_date":"2026-07-07","last_verified_at":"2026-10-01T17:05:11Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":85},"description":"About Basic Capital\nBasic Capital is a fintech company disrupting America’s $1T retirement industry by building the mortgage for retirement, unlocking market ownership, and making wealth accessible to every American. Our mission is to create products, platforms, and a credit marketplace that power a fundamentally new retirement system.\nOur founding team includes leaders from Goldman Sachs, Uber, Block, Stripe, and Robinhood. We’re backed by top investors such as Lux Capital, Forerunner Ventures, BoxGroup, SVAngel, Inspired Capital, and Henry Kravis. Based in Tribeca, NYC, we’re assembling a lean, high-performance team committed to reducing wealth inequality.\nFor more information, visit Basic Capital’s website.\nYou will\nOwn the ongoing client relationship after launch, serving as trusted advisor to administrators and champion for participants\n\nDesign and help build the programmatic systems, automation, and AI-powered tooling that scale customer success to many clients without scaling headcount\n\nRun quarterly business reviews and drive engagement programs that lift participation and keep plans healthy\n\nDeliver continued education to administrators and employees as new features and offerings roll out\n\nTurn client feedback into prioritized signal for product, and work to iterate on the admin and participant experience\n\nAssist the support team on escalations and help build the systems that let support scale\n\nRequired Competencies\nProven customer success or account management experience owning a book of clients, ideally in fintech, benefits, or retirement\n\nA systems builder who has turned high-touch, manual client work into repeatable, scalable programs\n\nA leverage mindset, using AI, automation, and tooling to scale impact rather than adding headcount\n\nWorking knowledge of 401(k) administration and what administrators and participants need, or the ability to ramp quickly\n\nA track record of driving engagement, adoption, and retention across a book of clients\n\nComfort running executive quarterly business reviews and navigating multiple stakeholders\n\nPreferred Competencies\nExperience building operational tooling, automations, or AI-powered internal systems\n\nFamiliarity with retirement plan compliance and ERISA concepts\n\nBackground in employee benefits, HR technology, or financial wellness\n\nExperience in fintech or early-stage technology companies\n\nCultural Fit\nPassionate about solving big social problems with pragmatic solutions\n\nAptitude for complexity and curiosity for financial markets\n\nBelieves in building leverage, using AI and automation to scale impact as the company grows rather than defaulting to headcount\n\nEnjoys learning new tools and selecting the right one for each job\n\nAdaptable and open to contributing across the operation as the team evolves\n\nAutonomous, high agency, accountable, and thrives in a fast-paced environment\n\nStrong collaboration and communication skills, working effectively in cross-functional teams\n\nExcited to be part of an in-office team, working five days per week from our Tribeca, NYC office","description_format":"text","description_chars":3069,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-11T02:21:34Z"}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.498,"p_room":0.36,"age_days":85,"expected_fill_days":47,"reasons":["conf:12","stale_co","win:tail","crowd:"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":false},"html_url":"https://alion.io/job/basiccapital-senior-operations-associate-cs","json_url":"https://alion.io/job/basiccapital-senior-operations-associate-cs.json","meta":{"generated_at":"2026-10-01T21:59:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4627,"day_limit":5000,"remaining_today":373,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}