{"id":4190820,"url":"https://alion.io/job/bask-health-deployment-engineer-merchant-solutions","title":"Deployment Engineer, Merchant Solutions","company":{"id":66537,"name":"Bask Health","domain":"bask.health","url":"https://alion.io/company/bask-health","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":91,"open_postings":21,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":171,"computed_at":"2026-11-12T10:38:37Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude Code","optional":false},{"name":"Cursor","optional":false},{"name":"Git","optional":false},{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"TypeScript","optional":false},{"name":"AWS","optional":true},{"name":"HIPAA","optional":true},{"name":"Next.js","optional":true},{"name":"Node JS","optional":true},{"name":"Prisma","optional":true},{"name":"React.js","optional":true},{"name":"tRPC","optional":true}],"status":"live","first_seen_at":"2026-11-12T19:17:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T19:17:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Bask Health\nBask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.\nOur platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.\nWe're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform.\nEngineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality.\nAbout the Role\nWe're looking for a Deployment Engineer, Merchant Solutions to help merchants successfully implement, configure, and launch technical solutions using Bask Health's platform.\nBask Health enables entrepreneurs, doctors, and healthcare businesses to operate direct-to-consumer telehealth businesses. Our platform brings together storefronts, patient experiences, questionnaires, clinical workflows, pharmacy coordination, and commerce tools.\nAs merchants launch and expand their businesses, they may need technical assistance connecting systems, configuring workflows, resolving implementation challenges, and ensuring their solutions operate correctly in production.\nYou'll work at the intersection of engineering, product, and merchant operations to help turn merchant requirements into reliable technical implementations.\nThis is a hands-on engineering role that combines application development, API integrations, technical troubleshooting, and deployment support. You'll work with backend services, frontend applications, configuration tools, and third-party integrations to help merchants launch and maintain their solutions.\nYour work may include implementing merchant-specific configurations, developing integration components, troubleshooting API issues, validating application workflows, and creating reusable tools that make future deployments easier.\nYou'll collaborate with software engineers, product managers, Customer Success Managers, and merchant-facing teams to understand implementation requirements, identify technical constraints, and resolve problems efficiently.\nYou'll also help improve Bask's deployment processes by identifying recurring implementation challenges and developing automation, documentation, and reusable engineering solutions.\nBecause Bask operates in healthcare-related environments, merchant deployments must respect appropriate data privacy, access controls, and operational safeguards. You'll ensure that technical implementations follow approved platform capabilities and do not introduce unauthorized clinical or pharmacy functionality.\nWe're looking for an engineer who enjoys solving practical technical problems, communicates clearly with technical and nontechnical stakeholders, and takes ownership of getting software solutions working reliably for real customers.\nWhat You'll Do\nSupport technical implementation and deployment of Bask Health solutions for merchants.\nWork with merchant-facing teams to understand customer requirements and technical implementation needs.\nConfigure and validate merchant storefronts, questionnaires, and supported platform workflows.\nDevelop and maintain integrations between Bask Health and approved external systems.\nBuild backend services, scripts, and tools that support merchant deployments.\nTroubleshoot API integrations, authentication issues, and application configuration problems.\nAssist with implementation of merchant-specific technical requirements within supported platform capabilities.\nValidate end-to-end workflows before merchant launches.\nInvestigate deployment failures and resolve production implementation issues.\nCollaborate with Customer Success Managers to address technical onboarding challenges.\nWork with product and engineering teams to identify platform limitations affecting merchant implementations.\nDevelop reusable implementation templates and deployment tools.\nAutomate repetitive configuration and deployment tasks.\nBuild internal utilities that improve implementation speed and consistency.\nSupport integration testing across storefront, patient, commerce, and operational workflows.\nReview technical configurations for correctness, security, and maintainability.\nDevelop technical documentation for integrations, deployment procedures, and common implementation issues.\nAssist with troubleshooting payment, checkout, and commerce-related integrations.\nSupport data mapping and information exchange between approved application systems.\nImplement appropriate error handling and monitoring for merchant integrations.\nCollaborate with backend engineers to resolve complex platform issues.\nCommunicate implementation status, technical risks, and blockers to relevant stakeholders.\nParticipate in technical discovery and solution planning for merchant requirements.\nHelp improve deployment reliability through testing and standardized procedures.\nIdentify recurring merchant technical problems and recommend product or engineering improvements.\nSupport controlled rollout of new platform features to merchant environments.\nParticipate in code reviews, engineering discussions, and implementation planning.\nOwn assigned merchant deployment projects from technical discovery through launch and post-deployment stabilization.\nRequirements\n3+ years of professional experience in software engineering, solutions engineering, deployment engineering, technical implementation, or a closely related field.\nExperience implementing, integrating, or supporting production software applications.\nStrong programming skills in TypeScript, JavaScript, Python, or comparable languages.\nExperience working with REST APIs or comparable application integration technologies.\nUnderstanding of backend application architecture and service integrations.\nFamiliarity with frontend web applications and modern browser-based software.\nExperience troubleshooting technical issues across multiple systems.\nUnderstanding of authentication, authorization, and secure API communication.\nFamiliarity with relational databases and structured application data.\nExperience working with cloud-based software platforms.\nAbility to translate customer or business requirements into technical implementation plans.\nExperience testing application workflows and validating expected system behavior.\nFamiliarity with deployment procedures and production release processes.\nUnderstanding of software configuration management and environment-specific settings.\nExperience writing scripts or tools to automate technical tasks.\nAbility to investigate API errors, integration failures, and unexpected application behavior.\nFamiliarity with logging, monitoring, and debugging tools.\nExperience working with Git and collaborative software development practices.\nStrong written and verbal communication skills.\nAbility to explain technical issues clearly to nontechnical stakeholders.\nExperience coordinating technical work across engineering and customer-facing teams.\nStrong attention to detail and implementation quality.\nAbility to manage multiple technical tasks and prioritize effectively.\nStrong problem-solving skills and a practical, customer-focused approach.\nAbility to independently own technical implementation projects from planning through completion.\nNice to Have\nExperience working as a Deployment Engineer, Forward Deployed Engineer, Solutions Engineer, or Implementation Engineer.\nExperience implementing SaaS platforms for business customers.\nFamiliarity with e-commerce platforms, merchant tools, or storefront applications.\nExperience supporting direct-to-consumer businesses.\nUnderstanding of checkout, payment processing, subscriptions, or commerce workflows.\nExperience with Stripe or comparable payment integrations.\nFamiliarity with healthcare, telehealth, or pharmacy-related software.\nExperience configuring patient questionnaires or digital onboarding workflows.\nFamiliarity with TypeScript and Node.js backend development.\nExperience with React or Next.js applications.\nFamiliarity with tRPC, Prisma, Drizzle, or comparable development tools.\nExperience working with AWS services or serverless infrastructure.\nFamiliarity with event-driven application architectures.\nExperience developing internal implementation tools or deployment automation.\nExperience building reusable integration components or SDKs.\nFamiliarity with webhooks and asynchronous system integrations.\nExperience supporting multi-tenant SaaS applications.\nUnderstanding of HIPAA and healthcare data privacy considerations.\nExperience integrating AI-powered capabilities into customer-facing software.\nExperience using AI-assisted development tools such as Cursor or Claude Code.","description_format":"text","description_chars":8968,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Health Care","Telemedicine & Virtual 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