{"id":4214420,"url":"https://alion.io/job/bask-health-mixed-methods-researcher","title":"Mixed-Methods Researcher","company":{"id":66537,"name":"Bask Health","domain":"bask.health","url":"https://alion.io/company/bask-health","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":21,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":171,"computed_at":"2026-11-14T05:58:10Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude Code","optional":false},{"name":"Cursor","optional":false},{"name":"A/B Testing","optional":true},{"name":"Figma","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true},{"name":"UserTesting","optional":true}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T22:18:15Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Bask Health\nBask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.\nOur platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.\nWe're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform.\nEngineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality.\nAbout the Role\nWe're looking for a Mixed-Methods Researcher to help Bask Health make better product decisions by combining qualitative user insights with quantitative behavioral evidence.\nBask Health enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform connects merchant tools, patient experiences, clinical workflows, pharmacy operations, and commerce capabilities.\nAs a Mixed-Methods Researcher, you'll investigate how people interact with these experiences, why they behave the way they do, and which product improvements are most likely to address meaningful user problems.\nThis is a hands-on research role that combines qualitative methods, quantitative analysis, usability testing, survey research, and product discovery. You'll select and combine research methods based on the questions product teams need to answer.\nYour work will span merchant-facing and patient-facing experiences. You may investigate how merchants complete onboarding, where users encounter friction during configuration, how patients navigate questionnaires, or why certain workflows have lower completion rates than expected.\nYou'll conduct interviews and usability studies to understand user motivations, expectations, and challenges. You'll then connect those findings with available behavioral data, survey results, and product metrics to develop a more complete picture of the user experience.\nFor example, product analytics may reveal that users frequently abandon a particular workflow. Your research could combine funnel analysis, interviews, and usability testing to understand whether the problem involves confusing instructions, unnecessary steps, technical issues, or unmet expectations.\nYou'll work closely with product managers to define research questions, identify appropriate methods, and establish what evidence is needed to support decisions.\nYou'll collaborate with product designers and content designers to evaluate proposed solutions and understand how design changes affect user comprehension, task completion, and overall usability.\nYou'll also partner with engineers and analytics stakeholders to understand what product data is available, identify measurement limitations, and recommend additional instrumentation when appropriate.\nA key part of this role will be distinguishing meaningful patterns from incomplete or misleading evidence. You'll help teams understand the strengths and limitations of different research methods, including sample size, participant selection, statistical uncertainty, and potential bias.\nYou'll present findings in a way that connects user observations with measurable product outcomes, helping teams prioritize improvements based on evidence rather than assumptions.\nBecause Bask operates in healthcare-related environments, you'll conduct research with appropriate attention to privacy, participant consent, sensitive information, and the boundaries of approved clinical workflows.\nYou'll help develop repeatable research practices, maintain organized findings, and improve how qualitative and quantitative insights are shared across the company.\nWe're looking for someone who enjoys investigating complex product questions, is comfortable working with both people and data, and can translate research findings into practical recommendations that improve software experiences.\nWhat You'll Do\nLead mixed-methods research projects across Bask Health's software platform.\nCombine qualitative and quantitative evidence to investigate user needs and product performance.\nPartner with product managers to define research questions, hypotheses, and study objectives.\nDesign research plans that incorporate appropriate qualitative and quantitative methods.\nConduct user interviews to understand behaviors, motivations, and challenges.\nPlan and execute moderated and unmoderated usability studies.\nDevelop surveys to measure user perceptions, satisfaction, comprehension, and experience.\nAnalyze survey results and identify meaningful response patterns.\nExamine product funnels, workflow completion, and behavioral trends using available analytics.\nInvestigate differences between observed user behavior and reported user experiences.\nResearch merchant onboarding, storefront configuration, and administrative workflows.\nEvaluate patient onboarding, questionnaires, and other multi-step experiences.\nIdentify friction points affecting task completion and workflow efficiency.\nDevelop research hypotheses based on behavioral data and user feedback.\nApply appropriate statistical methods to quantitative research findings.\nEvaluate sample quality, potential bias, and limitations in research conclusions.\nCollaborate with analytics and engineering stakeholders to understand product event data.\nRecommend measurement improvements that support future product research.\nDesign and evaluate concept tests for proposed product improvements.\nSupport experiment design and interpretation when product teams conduct controlled tests.\nCollaborate with product designers to validate proposed interaction changes.\nWork with content designers to evaluate comprehension and interface terminology.\nDevelop research summaries that connect qualitative insights with quantitative evidence.\nCreate journey maps, behavioral findings, and opportunity assessments.\nPresent research findings and recommendations to product, design, engineering, and leadership teams.\nHelp teams prioritize improvements based on user needs, evidence quality, and expected impact.\nMaintain organized research documentation, datasets, and reusable findings.\nIndependently manage mixed-methods research initiatives from planning through analysis and communication.\nRequirements\n3+ years of professional experience in UX research, mixed-methods research, product research, behavioral research, or a closely related field.\nPortfolio or case studies demonstrating the use of qualitative and quantitative methods to answer product questions.\nExperience independently planning and conducting research for digital products.\nStrong understanding of qualitative research methods, including interviews and usability testing.\nExperience designing and analyzing user surveys.\nWorking knowledge of quantitative research methods and statistical reasoning.\nAbility to combine qualitative findings with behavioral or survey data.\nExperience defining research questions, hypotheses, and study objectives.\nAbility to select appropriate research methods based on product needs.\nExperience evaluating complex digital workflows and user journeys.\nFamiliarity with product analytics and behavioral measurement.\nAbility to interpret user behavior, task completion, and workflow performance data.\nUnderstanding of sampling, research bias, and limitations of quantitative findings.\nExperience synthesizing research findings into actionable product recommendations.\nAbility to distinguish correlation from causation and communicate uncertainty appropriately.\nExperience collaborating with product managers and product designers.\nFamiliarity with usability testing and iterative product development.\nAbility to communicate quantitative findings to nontechnical stakeholders.\nExperience creating research reports and presenting evidence-based recommendations.\nUnderstanding of research ethics, informed consent, and responsible data handling.\nFamiliarity with participant recruitment and screening.\nStrong analytical thinking and problem-solving skills.\nExcellent written and verbal communication skills.\nStrong attention to detail and research quality.\nAbility to independently manage research projects involving multiple data sources.\nNice to Have\nExperience conducting mixed-methods research for SaaS platforms.\nFamiliarity with B2B software and merchant-facing applications.\nExperience researching e-commerce or direct-to-consumer products.\nBackground in healthcare, telehealth, or patient-facing digital experiences.\nExperience analyzing onboarding funnels and workflow completion.\nFamiliarity with tools such as Amplitude, Mixpanel, Google Analytics, or comparable product analytics platforms.\nExperience using SQL to explore product or research data.\nFamiliarity with Python, R, or statistical analysis tools.\nExperience designing controlled experiments or A/B tests.\nUnderstanding of statistical significance, confidence intervals, and practical effect sizes.\nExperience developing and analyzing structured survey instruments.\nFamiliarity with tools such as Qualtrics, SurveyMonkey, or comparable survey platforms.\nExperience using Dovetail, UserTesting, Maze, or comparable research tools.\nFamiliarity with Figma prototypes and concept testing.\nExperience conducting segmentation or cohort-based research.\nUnderstanding of accessibility research and inclusive study practices.\nFamiliarity with white-label or multi-tenant SaaS platforms.\nExperience evaluating AI-assisted product experiences.\nUnderstanding of healthcare-related privacy considerations and sensitive data handling.\nExperience developing research repositories and repeatable measurement 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