{"id":1280517,"url":"https://alion.io/job/bask-health-ux-writer","title":"UX Writer","company":{"id":66537,"name":"Bask Health","domain":"bask.health","url":"https://alion.io/company/bask-health","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":90,"open_postings":20,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":174,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Design","role_family":"Design","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","AR","BR","MX","ES"],"hiring_countries_total":5,"salary":null,"salary_estimate":{"min_usd":91000,"max_usd":218000,"period":"year","method":"role_country_seniority_unknown","sample_n":2472},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Figma","optional":false}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-28T23:37:02Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":63},"description":"About Bask Health\nBask Health is building the infrastructure that powers modern telehealth businesses.\nOur platform enables healthcare companies to launch, operate, and scale digital care experiences, from patient onboarding and clinical workflows to prescriptions, payments, subscriptions, fulfillment, and ongoing care.\nWe're looking for a UX Copywriter to make complex healthcare and software experiences feel clear, human, and easy to navigate.\nThis isn't a marketing copywriting role.\n\nYou'll work directly inside the product alongside Design, Product, and Engineering, shaping how Bask communicates with users at every step of their experience.\nAbout the Role\nAs a UX Copywriter at Bask, you'll own the words that help people understand what's happening, what they need to do, and what happens next.\nYou'll work across both sides of our platform: the businesses and healthcare teams operating on Bask, and the patients interacting with the experiences those businesses create.\nThat means writing everything from navigation, buttons, forms, empty states, errors, and onboarding flows to questionnaires, treatment experiences, transactional communications, and AI-powered interactions.\nBut this role isn't simply about making copy sound better.\nYou'll work with designers to solve product problems through language, challenge unnecessary complexity, identify when a UX problem can't be fixed with copy alone, and help establish the systems that allow Bask to communicate consistently at scale.\nWe value writers who are concise, highly collaborative, comfortable with complex products, and opinionated about clarity.\nWhat You'll Do\nPartner closely with Product Designers from early exploration through production rather than joining the process after designs are complete..\nWrite clear, concise, and useful product copy across onboarding, navigation, forms, settings, dashboards, workflows, errors, empty states, confirmations, notifications, and other product surfaces..\nShape patient-facing experiences including account creation, intake flows, checkout, order management, subscriptions, and ongoing care..\nWrite for complex operational experiences used by healthcare businesses, providers, and internal teams without exposing unnecessary technical complexity to users..\nHelp users understand what is happening, what action they need to take, and what they can expect next-especially during high-friction or high-stakes moments..\nWork with designers to improve information architecture, hierarchy, naming, navigation, and interaction patterns through language..\nIdentify when unclear copy is actually a symptom of a larger product or design problem and work with the team to solve the underlying issue..\nDevelop terminology and naming systems for new features, concepts, statuses, actions, and workflows..\nCreate and maintain content guidelines that establish consistent voice, tone, terminology, grammar, and writing patterns across Bask..\nBuild reusable content patterns for common product situations such as errors, confirmations, destructive actions, permissions, empty states, and system feedback..\nCollaborate with Product Research to understand how users interpret terminology, instructions, and product concepts..\nTest and iterate on product language using research, product data, experimentation, and user feedback..\nPartner with Engineering to ensure content works across different states, edge cases, responsive layouts, and dynamic experiences..\nHelp define how Bask communicates through AI-powered experiences, including prompts, generated content, explanations, recommendations, confirmations, and conversational interfaces..\nUse AI tools to accelerate exploration, iteration, audits, and content operations while maintaining strong human judgment over clarity, accuracy, context, and tone..\nContribute to scalable content systems that allow teams to create consistent experiences without requiring a writer to manually review every string..\nHow We Think About Content\nAt Bask, copy isn't something we add to a design when it's almost finished.\nLanguage is part of the interface.\nA button label can change how someone understands an action. An error message can prevent a support ticket. The right terminology can make a complicated workflow feel obvious. A well-designed explanation can build trust during an important healthcare decision.\nAnd sometimes the best UX copy is no copy at all.\nWe don't measure great product writing by how clever it sounds or how many strings were produced. We care about whether users understand the product and can confidently accomplish what they came to do.\nAI makes producing words incredibly cheap.\nThat makes judgment, context, consistency, and clarity more valuable-not less.\nThe best UX Copywriters at Bask will help us answer:\nDoes the user understand what's happening?\nDo they know what to do next?\nAre we saying only what needs to be said?\nDoes this language increase clarity and trust?\nWhat Success Looks Like\nYou'll be successful in this role when Bask feels like one coherent product regardless of which feature or workflow a user is interacting with.\nProduct teams will involve content earlier in the design process. Terminology will become more consistent. Complex workflows will become easier to understand. Errors and edge cases will receive the same attention as primary flows.\nYou'll also help us build a content system that scales - combining reusable patterns, clear standards, and AI-assisted workflows without sacrificing quality.\nMost importantly, users shouldn't notice that the copy is good.\nThey should simply understand what to do.\nRequirements\nWhat We're Looking For\nProven experience as a UX Writer, Content Designer, Product Writer, UX Copywriter, or similar role working on digital products..\nA portfolio demonstrating how your writing contributed to solving product and user experience problems-not just examples of polished copy..\nExceptional command of English with the ability to communicate complex ideas using simple, precise language..\nStrong understanding of interaction design, information architecture, user flows, and user-centered design principles..\nExperience writing across complete product experiences rather than isolated screens..\nThe ability to understand complex systems and quickly develop the domain knowledge necessary to communicate them clearly..\nStrong judgment around hierarchy: you understand what users need to know now, what can wait, and what doesn't need to be said at all..\nAbility to adapt voice and tone depending on context while maintaining a coherent product personality..\nExperience collaborating closely with Product Designers, Product Managers, Engineers, and Researchers..\nComfort working directly in design tools such as Figma and contributing to product experiences as they're being designed..\nStrong attention to detail without losing sight of the broader user journey..\nComfort working in a fast-moving environment where products, terminology, and requirements evolve quickly..\nExperience using AI as part of your writing workflow without treating generated copy as finished work..\nThe ability to recognize when AI-generated content is technically correct but confusing, generic, inappropriate, or inconsistent with the product experience..\nNice to Have\nExperience writing for B2B SaaS, healthcare, telehealth, fintech, marketplaces, or other complex software products..\nExperience writing both B2B operational software and consumer-facing experiences..\nExperience with healthcare or another regulated industry where clarity, accuracy, trust, and compliance are particularly important..\nExperience creating or maintaining content design systems, terminology libraries, voice and tone guidelines, or reusable UX writing patterns..\nExperience with localization and designing copy that can scale across languages and markets..\nExperience working with transactional communications such as email, SMS, push notifications, and in-product notifications..\nExperience designing conversational interfaces or AI-powered product experiences..\nFamiliarity with accessibility and inclusive content practices..\nSome understanding of how frontend applications work and how product copy is implemented in 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