{"id":3948870,"url":"https://alion.io/job/bass-pro-shops-it-support-specialist","title":"IT Support Specialist","company":{"id":1781162,"name":"Bass Pro Shops","domain":"basspro.com","url":"https://alion.io/company/basspro-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":52,"ghost_share":0,"stale_share":0.058,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ridgedale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-14T20:27:15Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"LOCATION:\nThis is an onsite position.\nOffice is located in Hollister, MO.\nPOSITION SUMMARY: Configures, installs, and repairs personal computing hardware and software systems and provides technical assistance and training to business users. Ensures all applications used to perform business functions are performing as indented and optimally.\nESSENTIAL FUNCTIONS:\nInspects personal computing equipment and configures it to meet user requirements.\nInstalls or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives.\nLoads specified software packages such as operating systems, business applications and office programs onto computing devices.\nResponds to customer inquiries concerning systems operation and diagnoses system hardware, software, and operational problems.\nInstructs customers in proper use of equipment and software.\nRecommends or preforms minor remedial actions to correct problems.\nCoordinates and communicates activities with help desk, network services, or other information technology groups.\nProvides status updates, and completion information to manager, ticket tracking system, and/or users, via voice mail, e-mail, or in-person communication.\nCreate and maintain documentation on systems, software and processes used for support.\nReplaces defective or inadequate software packages\nRefers major hardware problems to service personnel for correction.\nUnderstand business model, department functions and processes to offer suggestions regarding IT solutions\nParticipate in on-call rotation with nights, weekends, and holidays possible.\nEnd to end user support will be conducted via phone calls, onsite, through remote tools and VPN connections \nALL OTHER DUTIES AS ASSIGNED\nEXPERIENCE/QUALIFICATIONS:\nMinimum Degree Required: High School Diploma or Equivalent\n1+ year certificate from college or technical school preferred.\nYears of experience: 1-3 years of related experience or a combination of education and experience.\nKNOWLEDGE, SKILLS, AND ABILITY:\nSoftware/application support: Microsoft OS Server 2008, 2012 and 2016 Windows 10/11\nPMS, Hotel and POS systems installation and support\nPrinter support\nAdobe Suites\nInternet browsers \nOffice suite\nCell Phones\nTablets\nHelpdesk - call support\nHardware support: Desktop, Laptops, Cabling, Phone systems\nExcellent verbal and written communication skills are essential\nThe ability to gather and organize information using a logical and systematic process.\nRecognize patterns and relationships in complex data; examine data to identify problems and draw appropriate conclusions; present alternative solutions to problems.\nEvaluate strengths, weaknesses and results of alternative solutions and approaches to solving problems.\nKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.\nTRAVEL REQUIREMENTS:\nOccasional travel may be needed\nPHYSICAL REQUIREMENTS:\nRegularly: Computer Work, walking, sitting, standing, lifting up to 50 lbs.\nAdditional Physical Requirements:\nWhile performing the duties of this Job, the employee is regularly required to stand, walk, use hands; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds, at times will need to lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.\nWhile performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals. The noise level in the work environment is usually moderate.\nINDEPENDENT JUDGEMENT:\nPerforms tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.\nFull Time Benefits Summary:\nEnjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!\nMedical\nDental\nVision\nHealth Savings Account\nFlexible Spending Account\nVoluntary benefits\n401k Retirement Savings\nPaid holidays\nPaid vacation\nPaid sick time\nBass Pro Cares Fund\nAnd more!\nWe will be accepting applications on an ongoing basis.\nBass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.\nReasonable Accommodations\nQualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.\nIf you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at .\nBig Cedar Lodge","description_format":"text","description_chars":5311,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sporting Goods","Outdoor & Camping Gear","Hunting & Fishing Gear"],"lifecycle":[{"event":"open","at":"2026-11-09T00:42:14Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 13 · green card filings: 1","filings_12m":13,"filings_prev_12m":8,"green_card_filings_12m":1,"median_offered_wage_usd":103929,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.9,"p_room":0.9,"age_days":8,"expected_fill_days":15,"reasons":["conf:0","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/bass-pro-shops-it-support-specialist","json_url":"https://alion.io/job/bass-pro-shops-it-support-specialist.json","meta":{"generated_at":"2026-11-15T00:30:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":866,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1781162},"rest":"https://alion.io/mcp/rest/get_company?id=1781162"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbass-pro-shops-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbass-pro-shops-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbass-pro-shops-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bass-pro-shops-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbass-pro-shops-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3948870}},{"tool":"search_jobs","arguments":{"company":"basspro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3948870},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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