{"id":4321154,"url":"https://alion.io/job/bass-pro-shops-service-manager","title":"Service Manager","company":{"id":1781162,"name":"Bass Pro Shops","domain":"basspro.com","url":"https://alion.io/company/basspro-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":52,"ghost_share":0,"stale_share":0.058,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Altoona, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T20:27:15Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"POSITION SUMMARY:\nThe Boat Services Manager is under the supervision of the Boat Manager. This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, warranty, rigging, delivery, detail and parts activities.\nESSENTIAL FUNCTIONS:\nSupports the Boat Manager in the achievement of the departments or dealership’s financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.\nProvides daily supervision and direction to the associates in the Service Department.\nSchedules and assigns all service, rigging and warranty work orders; ensure work orders are completed to the customer’s satisfaction on a timely basis.\nMaintains and constantly strives to increase associate productivity.\nMaintains a safe, clean and secure work environment.\nSupports a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.\nAssists the Boat Manager to staff the Service area with customer-oriented associates; participate in interviewing and makes recommendations for selection; coordinate training; consults with Boat Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.\nResolves customer and associate opportunities with Boat Manager.\nAssists the Boat Manager with coordination of all “Special Events” to include Boat Shows, Classic events and / or other on or off-site promotional activities.\nManages and ensures accuracy of unit and parts inventories.\nEnsures warranty claims are created, submitted and warranty payments received on a timely basis.\nEnsures products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled.\nAssists the Boat Manager in executing other Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates.\nALL OTHER DUTIES AS ASSIGNED.\nEXPERIENCE/QUALIFICATIONS:\nExperience: 2-4 years in Retail Boating or similar industry; Supervisory experience is a plus\nKNOWLEDGE, SKILLS AND ABILITY: \nAbility to calculate figures and amounts such as discounts, commissions, and percentages\nAbility to read and analyze certain reports\nAbility to effectively present information and respond to questions from Managers, associates, customers, and the public\nAbility to conduct meetings and presentations to groups\nProficiency with PC-based word processing, spreadsheets, data based management and electronic point of sale and inventory management systems\nDemonstrated strong interpersonal skills\nAbility to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff\nTRAVEL REQUIREMENTS:\nN/A\nPHYSICAL REQUIREMENTS:\nRegularly performs computer work, walks and stands\nOccasionally sits and lifts up to 50lbs\nINDEPENDENT JUDGEMENT:\nPerforms duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.\nFull Time Benefits Summary:\nEnjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!\nMedical\nDental\nVision\nHealth Savings Account\nFlexible Spending Account\nVoluntary benefits\n401k Retirement Savings\nPaid holidays\nPaid vacation\nPaid sick time\nBass Pro Cares Fund\nAnd more!\nWe will be accepting applications on an ongoing basis.\nBass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.\nReasonable Accommodations\nQualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.\nIf you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at .\nBass Pro Shops","description_format":"text","description_chars":4757,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sporting Goods","Outdoor & Camping Gear","Hunting & Fishing Gear"],"lifecycle":[{"event":"open","at":"2026-11-14T20:27:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 13 · green card filings: 1","filings_12m":13,"filings_prev_12m":8,"green_card_filings_12m":1,"median_offered_wage_usd":103929,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":15,"reasons":["conf:2","win:early","comp:junior,brand"],"computed_at":"2026-11-14T22:45:30Z"},"pay":null,"html_url":"https://alion.io/job/bass-pro-shops-service-manager","json_url":"https://alion.io/job/bass-pro-shops-service-manager.json","meta":{"generated_at":"2026-11-14T22:45:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30015,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1781162},"rest":"https://alion.io/mcp/rest/get_company?id=1781162"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbass-pro-shops-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbass-pro-shops-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbass-pro-shops-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bass-pro-shops-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbass-pro-shops-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4321154}},{"tool":"search_jobs","arguments":{"company":"basspro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4321154},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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