{"id":2303850,"url":"https://alion.io/job/basware-manager-professional-services","title":"Manager, Professional Services","company":{"id":56690,"name":"Basware","domain":"basware.com","url":"https://alion.io/company/basware","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobylon","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chandigarh, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":15500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-04T07:08:39Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T17:31:08Z","board_verified":true,"closed_at":null,"days_open":161,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":160},"description":"The Customer Experience is looking for an initiative-taking and committed Manager, Professional Services to play a crucial part in ensuring our customers derive maximum value from our software solutions.\nThe Professional Services Team at Basware is dedicated to building a global community of Accounts Payable (AP) best practice process implementation consultants. We are seeking a dynamic and strategic leader to spearhead this initiative at our Chandigarh office in India.\nThis pivotal role involves setting and driving standards, developing materials, and providing design and deployment support for global projects. You will lead a regional Basware consulting team and actively contribute to the extended Professional Services leadership team.\nThe Manager will play a key role in driving customer success, ensuring alignment with global guiding principles, and fostering strong cross-functional relationships to deliver optimal service and identify opportunities for continuous improvement.\nKey Responsibilities:\nLeading the Business\nStrategy and Operational Planning:\nCommunicate function and team goals and objectives clearly to team members.\nCollaborate with team members to set individual performance objectives aligned with team and organisational goals.\nChange Leadership:\nEffectively communicate change activities to team members.\nSupport implementation of change initiatives by ensuring execution of change plans within the team.\nCustomer Experience:\nDrive the team to deliver exceptional customer experiences.\nRecognise and celebrate cases of outstanding customer delivery.\nOperational Excellence:\nOwn delivery plan, staffing, utilisation, and weekly throughput versus go-live waves.\nImplement quality gates, control rework, and manage escalations effectively (Escalation Management is a key responsibility).\nInterface with Basware and partners on dependencies and shared PM/SA effort boundaries.\nEstablish and maintain global standards for Professional Services delivery.\nDevelop and maintain best practice materials and methodologies for AP processes.\nProvide design and deployment support for global projects, ensuring consistency and quality.\nTeam Leadership:\nLead and mentor a regional consulting team, fostering a culture of collaboration and high performance.\nDrive hiring and onboarding cadence to build a strong team.\nManage performance through regular feedback and development plans.\nPromote Basware values and ensure alignment with organisational principles in all aspects of operations.\nCross-Functional Collaboration:\nBuild and maintain strong relationships across functions to ensure seamless service delivery.\nIdentify and implement opportunities for process improvement and innovation.\n Preferred skills\nMinimum 2 years of experience in team management within Professional Services or Customer Experience.\nProven experience handling global customers and managing complex delivery environments.\nStrong strategic thinking and operational planning skills.\nExcellent leadership and change management capabilities.\nDeep understanding of financial software solutions and AP processes.\nPassion for customer success and delivering exceptional experiences.\nAbility to foster collaboration and build strong cross-functional relationships\nExperience with AI tools, frameworks, or applications is considered a strong asset.\nWe highly value candidates who demonstrate curiosity, a proactive mindset, and a willingness to explore and incorporate AI-driven technologies into their work. We encourage growth in this area and provide opportunities for experimentation and learning.","description_format":"text","description_chars":3593,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-10-11T22:04:23Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.16,"p_room":0.28,"age_days":160,"expected_fill_days":16,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/basware-manager-professional-services","json_url":"https://alion.io/job/basware-manager-professional-services.json","meta":{"generated_at":"2026-10-12T19:14:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31183,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56690},"rest":"https://alion.io/mcp/rest/get_company?id=56690"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbasware-manager-professional-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbasware-manager-professional-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbasware-manager-professional-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/basware-manager-professional-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbasware-manager-professional-services"}]}