{"id":1423530,"url":"https://alion.io/job/bat-manufacturing-quality-assurance-manager","title":"Manufacturing Quality Assurance Manager","company":{"id":1780863,"name":"BAT","domain":"bat.com","url":"https://alion.io/company/bat-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["George Town, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1702},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false}],"status":"live","first_seen_at":"2026-09-28T23:07:09Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-27T11:17:01Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.\nTo achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!\nBritish American Tobaccohas an exciting opportunity for a Manufacturing Quality Assurance Managerin Penang, Malaysia\n\nReports to\n\nNC Quality Performance Manager\n\nNumber of Direct Reports\n\nNA\n\nCore Relationships\n\nInternal - Operations Team, Procurement, Supply Network Operations (SNO), New Product Development (NPD), Manufacturing Innovations, Research & Development\nExternal - Tier 1 - Tier 4 suppliers\n\nGeographic Scope\n\nGlobal\n\nTravel Required\n\nRole is based at the supplier site\n\nNew Categories (NC) Operations covers 30+ markets 3 Commercial Regions and the US, a diverse range of cultures and volatile operating environments.\nNew Categories Operations works directly with multiple Tier 1 suppliers who assemble and pack our products in line with our defined Quality, Cost and Delivery expectations. In addition we have a network of preferred Tier 2-3 suppliers who build components and sub-assemblies for our products.\nThe key objective of this role is to ensure the continuous delivery of high-quality Products from our External Supply partner. This will involve the analysis, review and recommendation of process improvements and opportunities to drive continuous improvement on standards, approaches and practices influencing ‘right-first-time’ approaches to capability build within the supply base.\nYour key responsibilities will include:\nDay-to-day liaison and supply-base management for Quality performance at the Tier 1 Supplier. The delivery and management of an effective and flexible supply base that supports ongoing supply from NC Operations Continuous Improvement within the suppliers, their processes and cascading throughout the supplier tiers and BAT where appropriate. \nBeing a local and active customer partner who will respond and react to supplier issues and concerns immediately.\nIn conjunction with the Process Engineering team deliver the assessment of supply base process capability and opportunities to increase output without impacting quality, whilst at the same time reducing cost.\nManaging the BAU Quality output performance of the supply chain by analysing and acting on data and statistical analysis.\nDriving programme actions aligned to Consumer Complaints and quality improvement Glide paths.\nManage and witness the PPAP and APQP process from a BAU perspective, only accepting a PSW when data driven success is evident. APQP process covers supplier process change (ECN) and NPI.\nWhere required travel to 2nd and 3rd tier suppliers where issues are unresolved or threatening supply and demand.\nHave a direct impact on Lean 6 Sigma and process flow analysis activities, specifically helping to deliver GB projects on-site for Globally based team members. \nWhat are we looking for?\n Experience Required\nOperations-based Quality management in FMCG Supply Chain. (2-5 years)\nQuality management processes\nExperience working within monthly & Weekly control cycles.\nExperience of process approval for new capability build for New Product introduction.\n\n Technical / Functional / Leadership Skills Required\nSound knowledge of Quality management processes.\nProcess management and analysis\nFamiliar with PCBA, FATP testing and device assembly process as well\nProblem solving Skills\nAPQP (Advance Product Quality Planning)\n5S - Sort-Straighten-Shine-Standardise-Sustain\nVSM (Value Stream Mapping)\nGood interpersonal and communication skills, able to influence stakeholders across the commercial and operational business including suppliers\nGood experience for electrical product SMT, wave soldering, assembly and testing process. minimum 10 years quality experience both in electrical and mechanical assembly manufacturing environment.\nHave both ODM or OEM supplier quality management experience. \nGood experience in new product transition to mass/commercial production process, familiar with APQP approach to ensure a smooth hand-over from NPD, ramp up to commercial production.\nHave good hands on experience in fixture/jigs build considering Poke-Yoke methodology, experience in machine buy off process, entire manufacturing process set up and qualification process from quality perspective.\nFamiliar with measurements, able to identify product CTQ (critical to quality) and process CTP (Critical to process) and critical characteristics identification process. \nStrong ability to lead supplier manufacturing site qualification using supplier product & process audit tools, supplier process validation for new project launch. \nAble to do product and process trouble shooting, roll up sleeves working with our strategy supplier/business partner on problem solving and drive quality continuous improvement in terms of yield improvement, targeting on efficient but pursuing high level quality co-working with manufacturing assurance team. \nGood experience on ECN and PCN (process change notification) review, validation and implementation, able to lead and set up cosmetic limit samples with reference to quality inspection guideline co-working with quality innovation team, review supplier cosmetic inspection process and make vital improvement.\nGood capability to balance multiple ramp up and commercial production projects in parallel.\nSolid understanding on quality tools such as SPC, 8D problem solving, FMEA, MSA/GRR, FAI(First article inspection), Cpk, PPAP etc.\n\n Preferred qualifications:\nSix sigma certified GB (Green Belt) or BB (Black Belt) or equivalent experience is helpful \nAuditor qualification. \nRich Experience on DFM, DOE and hypothesis testing will be a plus.\nAble to use Minitab to perform data statistical analysis, data based to make reasonable decision or improvement proposal provided.\n\nEducation / Qualifications / Certifications Required\nDesirably Masters / graduate calibre in Operations Management, Engineering or Science\nExcellent level of report writing and technical / conversational English\n\nhelpful\nPrior experience of operations / supply chain management in consumer goods and electronics industry \n\nWhat we offer you?\nWe offer a market leading annual performance bonus (subject to eligibility)\nOur range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives\nYour journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement - it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.\nYou'll have access to online learning platforms and personalized growth programs to nurture your leadership skills\nWe prioritise continuous improvement within a transformative environment, preparing for ongoing changes\nWHY JOIN BAT?\nWe’re one of the few companies named as a Global Top Employer by the Top Employers Institute - certified in offering excellent employee conditions.\nCollaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.\nWe see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).\nCome bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.\nIf you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.","description_format":"text","description_chars":8574,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-09-28T23:07:09Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.647,"p_room":0.35,"age_days":28,"expected_fill_days":11,"reasons":["conf:61","velocity","win:tail","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/bat-manufacturing-quality-assurance-manager","json_url":"https://alion.io/job/bat-manufacturing-quality-assurance-manager.json","meta":{"generated_at":"2026-10-27T16:20:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5674,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1780863},"rest":"https://alion.io/mcp/rest/get_company?id=1780863"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbat-manufacturing-quality-assurance-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbat-manufacturing-quality-assurance-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbat-manufacturing-quality-assurance-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bat-manufacturing-quality-assurance-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbat-manufacturing-quality-assurance-manager"}]}