{"id":1423486,"url":"https://alion.io/job/bat-regional-quality-performance-analytics-lead","title":"Regional Quality Performance Analytics Lead","company":{"id":1780863,"name":"BAT","domain":"bat.com","url":"https://alion.io/company/bat-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Winston-Salem, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":94000,"max_usd":182000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":204},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SharePoint","optional":false},{"name":"Power BI","optional":true},{"name":"SQL","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-09-28T23:07:09Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-01T07:55:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.\nTo achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!\nREYNOLDS AMERICAN has an exciting opportunity for a Regional Quality Performance Analytics Lead in Winston-Salem, NC\nThis role leads regional quality performance reporting, analytics, and KPI governance for RJRT Quality Management. The position transforms quality, complaint, manufacturing, and operational data into accurate insights, leadership-ready reporting, and actionable recommendations to support Operations, End Markets, Regional Quality, and Global Quality stakeholders.\nYour key responsibilities will include:\nLead the regional quality performance reporting process, ensuring timely, accurate, and actionable KPI reporting for Quality Operations, End Markets, Regional Quality, and Global Quality stakeholders.\nManage annual quality KPI goal-setting, threshold reviews, and reporting governance in alignment with Global Quality Reporting, Regional Quality leadership, and business priorities.\nDevelop, maintain, and improve BI dashboards, scorecards, reporting tools, and leadership-ready performance summaries.\nExtract, validate, reconcile, and analyze data from quality, complaint, manufacturing, and reporting systems to ensure accurate and reliable insights.\nMonitor quality KPI trends, consumer complaint patterns, CPB/CPM performance, threshold violations, and emerging risks requiring escalation or investigation.\nApply statistical thinking and analytical methods to evaluate performance trends, process variation, complaint patterns, and improvement opportunities.\nUse data visualization and storytelling techniques to translate complex data into clear insights, business impact, and recommended actions.\nPrepare and support monthly Quality KPI submissions, S&I materials, Regulatory Oversight Committee reporting, and other leadership review content.\nPartner with cross-functional stakeholders to define reporting requirements, improve data quality, automate recurring reports, and strengthen quality performance governance.\nManage permissions and content structure for the Quality Management SharePoint site, ensuring appropriate access and organization of key reporting materials.\nWhat are we looking for?\nBachelor’s degree in Quality, Engineering, Data Analytics, Statistics, Business Analytics, Information Systems, Supply Chain, Operations Management, or a related field, with 5+ years of relevant experience, or an equivalent combination of education and experience.\nExperience in quality, operations, manufacturing, or regulated environments, with knowledge of quality management, continuous improvement principles, and tobacco quality considered a plus.\nExperience supporting KPI reporting, BI dashboards, scorecards, and quality performance reviews, including data visualization and performance monitoring.\nStrong analytical experience interpreting quality, consumer complaint, and operational data, applying statistical thinking to identify trends, variation, risks, emerging issues, and improvement opportunities.\nExperience working with databases, reporting systems, data validation, report accuracy controls, and data models, including automating reports and streamlining recurring reporting processes.\nProficiency with analytics and reporting tools such as Power BI, SQL, Power Query, Excel, Tableau, or similar tools.\nExperience with consumer complaint trending, CPB/CPM analysis, threshold monitoring, or quality performance governance, with knowledge of tobacco products, quality systems, regulatory expectations, consumer-centric quality principles, and TPMP requirements preferred.\nStrong communication, data storytelling, stakeholder management, and attention to detail; quality, regulatory, analytics, or continuous improvement certifications are preferred\nWE ARE REYNOLDS AMERICAN-A member of the BRITISH AMERICAN TOBACCO GROUP\nAt Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.\nBELONGING, ACHIEVING, TOGETHER\nCollaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.\nSALARY AND BENEFITS OVERVIEW\nBenefit Information\nThe following is a general summary of the competitive compensation and benefit plans we offer:\n401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation. \nCompany matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent \nCompany contributes an additional three percent to 401(k) whether employee participates or not\nComprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)\nHealth Savings Account start-up contribution for employees who elect the high deductible health plan\nFlexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year\nEmployee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents\nCompany paid life insurance of 1x annual base pay ($50,000 minimum)\nCompany paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum) \nVoluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance\nTuition reimbursement and student loan support\nDependent Scholarship Programs \nFree confidential personal financial counselling service \nOn-site health centers and 24/7 fitness centers at certain company locations\nA charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice \nHealth-care concierge service \nVolunteer service opportunities \nExtensive training opportunities\nCompany vehicle for eligible employees \nMobile phone allowance for eligible employees \nPaid Leave:\nSick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)\nVacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)). \nHolidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion) \nPaid Parental Leave + temporary reduced work schedule opportunity\nFuneral Leave\nShort-Term Disability Leave\nLong-Term Disability Leave \nJury Duty Leave\nMilitary Leave\nReleased Time for Children’s Education\nCommunity Outreach Leave\nOther paid leave benefits, as required by state or local law\nYour journey with us is not limited by boundaries; it is propelled by your aspirations. Join us at Reynolds American and become a part of an environment that thrives on internal advancement, where your career progression is not just a statement - it is a reality, we are eager to build together. Seize the opportunity and own your development; your next chapter starts here.\nYou will have access to online learning platforms and personalized growth programs to nurture your leadership skills.\nWe prioritize continuous improvement within a transformative environment, preparing for ongoing changes.\nOur organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!\nReynolds American Inc. and its affiliated companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email \nCalifornia Privacy Notice","description_format":"text","description_chars":8493,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Athlete Training","Consumer Goods","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-09-28T23:07:09Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":20,"reasons":["conf:8","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/bat-regional-quality-performance-analytics-lead","json_url":"https://alion.io/job/bat-regional-quality-performance-analytics-lead.json","meta":{"generated_at":"2026-10-01T12:52:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4396,"day_limit":5000,"remaining_today":604,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}