{"id":1423603,"url":"https://alion.io/job/bat-sap-basis-service-manager","title":"SAP Basis Service Manager","company":{"id":1780863,"name":"BAT","domain":"bat.com","url":"https://alion.io/company/bat-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":59000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3777},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-28T23:07:09Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-12T23:06:44Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.\nTo achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!\nBritish American Tobacco Mexico has an exciting opportunity for a SAP Basis Service Manager in Monterrey\nThis role is responsible for ensuring stable support operations and service delivery of the Global Enterprise Platforms within a DevOps environment. This manager role supports daily service operations in the Americas region and works alongside BAT’s key strategic suppliers in ensuring high quality provision of various services to BAT (e.g. application support, network, hosting, etc.). This role supports the Senior Service Manager as an escalation point for the region for Global Enterprise Platforms and interacts with many different stakeholders in IT, across the functions and BAT end market teams as well.\nYour key responsibilities will include:\nManage day to day (BAU) service operations for Global Enterprise Platforms in Americas region. This includes but not limited to:\nIncident management and triaging \nMajor incident management\nSystem Monitoring & Automation to improve efficiencies of IT Operations \nContinuous Improvement & Problem Management - delivering permanent fixes.\nSecurity & Compliance (including Sox)\nWork closely with the global service lines and regional SLMs on operational issues & escalations \nEnsure alignment to agreed BAT global Target Operating Model (TOM) processes, and standardised ITIL IT Service Management processes. \nEnsure effective evaluation of business risks and issues related to operational incidents. Implement appropriate risk management processes and take appropriate and timely actions.\nEnsure the appropriate quality control processes (e.g. SOx, audits) are in place and adhered to. \nStakeholder engagement & management across various levels within the organisation and with service providers. \nWhat are we looking for?\nBachelor’s Degree educated, with at least 5 years’ post graduate experience including the management of complex IT Services environment.\nExperience with SAP ERP systems, with a strong focus on SAP Basis administration, performance monitoring, system maintenance, and technical support.\nExperience in large global organisation using in-sourced and out-sourced IT services and a good working knowledge of the management of global applications services.\nKnowledge of best practice IT Service Management best practice (ITIL) including Incident Management and Problem Management.\nProven IT operations and service line management experience.\nVendor and service management experience - Able to work independently and drive outcomes through suppliers to deliver against agreed SLAs.\nGood communication and engagement skills. Ability to articulate clearly and concisely (both written and verbal, presentation and interpersonal skills) required. \nAdvanced English level \n What we offer you?\nWe offer a market leading annual performance bonus (subject to eligibility)\nOur range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives \nYour journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement - it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.\nYou'll have access to online learning platforms and personalized growth programs to nurture your leadership skills\nWe prioritise continuous improvement within a transformative environment, preparing for ongoing changes\nWHY JOIN BAT?\nWe’re one of the few companies named as a Global Top Employer by the Top Employers Institute - certified in offering excellent employee conditions.\nCollaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.\nWe see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).\nCome bring your difference and see what is possible for you at BAT. Learn more about our culture and our award-winning employee experience here.\nIf you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.","description_format":"text","description_chars":5353,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-09-28T23:07:09Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.588,"p_room":0.45,"age_days":13,"expected_fill_days":7,"reasons":["conf:13","velocity","win:tail","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/bat-sap-basis-service-manager","json_url":"https://alion.io/job/bat-sap-basis-service-manager.json","meta":{"generated_at":"2026-10-12T23:42:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38885,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1780863},"rest":"https://alion.io/mcp/rest/get_company?id=1780863"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbat-sap-basis-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbat-sap-basis-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbat-sap-basis-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bat-sap-basis-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbat-sap-basis-service-manager"}]}