Test Technical Manager

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

BAT DBShas an exciting opportunity for a Test Technical Manager in Selangor, Malaysia

ROLE SUMMARY

What are the key objectives and expectations from this role?

The Test Technical Manager is accountable for technical testing service delivery, testing tool governance and technical capability management across Project and BAU portfolios. The role owns Automation Execution Service Provider and Performance Test Execution Service Provider resource pools from demand intake through capacity planning, technical delivery, quality assurance and performance management.

The role acts as the technical authority and SPOC for Automation Engineers and Performance Engineers, ensuring tools such as ADO, Tosca, NeoLoad and LiveCompare are effectively governed, maintained and adopted. The role provides performance metrics, risks, capacity and delivery inputs to the Test Delivery Factory Manager for consolidated monthly service reporting.

Your key responsibilities will include:

• Manage the Execution Service Provider across Project and BAU demand, including demand intake, effort assessment, capacity planning, allocation, and delivery tracking.
• Provide technical direction and support to Engineers and Leads, ensuring deliverables align with agreed standards, reusable frameworks, delivery priorities, and reporting expectations.
• Monitor productivity, execution quality, maintainability, and service provider performance across testing services.
• Own and govern the BAT testing tools landscape, including tool availability, access, configuration, upgrades, usage governance, integrations, and support coordination.
• Partner with platform, infrastructure, DevOps teams, tool vendors, and service providers to maintain stable, secure, compliant, and effective testing tools.
• Act as the primary SPOC for Automation, Performance, and Test Data Engineers, providing technical guidance, critical issue support, and coordinating dependencies across tools, environments, frameworks, data, and delivery teams.
• Drive quality engineering and continuous improvement through service execution standards, Shift-Left Testing, Continuous Testing, AI-assisted testing, root cause analysis, POCs, and innovation initiatives.
• Provide service performance reporting and governance, including delivery metrics, technical service health, capacity, risks, issues, blockers, trend analysis, and improvement recommendations.

What are we looking for?

• Bachelor’s degree in computer science, Information Technology, Engineering or related discipline with 8+ years of experience in Software Testing, Quality Engineering, Test Automation or Performance Testing.
• 5+ years of experience in technical leadership, automation governance, performance testing governance or technical testing service management.
• Experience managing automation and/or performance testing service partner resources from demand through delivery.
• Hands-on or technical governance experience with ADO, Tosca, NeoLoad and LiveCompare.
• Experience managing testing tool infrastructure, access controls, upgrades, integrations and vendor coordination.
• Strong experience in automation framework governance and performance testing delivery governance.
• Ability to provide technical metrics, risks and service performance inputs for monthly reporting.
• Strong collaborator communication, vendor coordination, troubleshooting and problem-solving capability.

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement - it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute - certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.