{"id":2377286,"url":"https://alion.io/job/bath-planet-call-center-representative-bath-planet","title":"Call Center Representative - Bath Planet","company":{"id":2417356,"name":"Bath Planet","domain":"bathplanet.com","url":"https://alion.io/company/bathplanet","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T18:46:59Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-22T06:19:19Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Call Center Representative\nLocation: Grand Rapids, MI\nPay: $18.00 - $25.00 per hour\nBenefits: Medical Insurance, Paid Vacation, Paid Sick Time\nAbout Us\nHome Pro of Grand Rapids, MI is seeking a motivated Call Center Representative to join our growing team in the Grand Rapids, MI market and surrounding areas. This is an exciting opportunity to work for one of the fastest-growing companies in the industry, earn a competitive income, and make a positive impact by helping homeowners improve their homes.\nPosition Summary\nThe Call Center Representative will be responsible for contacting homeowners, setting qualified appointments for free in-home consultations, maintaining accurate customer records, and responding to inbound inquiries. Strong customer service and communication skills are essential for success in this role.\nResponsibilities\nDeliver a scripted sales presentation to homeowners.\nAdapt the script to address the specific needs and interests of individual homeowners.\nAnswer questions and overcome objections professionally and effectively.\nCollect homeowner information, including names, addresses, phone numbers, and other relevant details.\nSchedule and confirm appointments for free consultations.\nEnter appointment details and customer information accurately into the company's computer system.\nMaintain detailed records of customer interactions and lead activity.\nCoordinate appointments for sales representatives and canvassing teams.\nConduct quality control follow-up calls.\nAnswer inbound calls from prospective customers responding to advertisements.\nFollow up with homeowners regarding previous interactions.\nUpdate lead information and maintain reports as needed.\nQualifications\nExcellent customer service, communication, and interpersonal skills.\nKnowledge of sales and marketing principles and strategies.\nPrevious experience in telemarketing, call center operations, customer service, sales, marketing, or promotions preferred.\nStrong computer skills and proficiency with relevant software applications.\nAbility to multitask and maintain attention to detail in a fast-paced environment.\nPositive attitude and strong work ethic.\nProduct training will be provided.\nWhat We Offer\nCompetitive hourly pay: $18.00 - $25.00 per hour\nMedical benefits\nPaid vacation\nPaid sick time\nComprehensive training program\nCareer advancement opportunities\nSupportive and team-oriented work environment\nApply today and become part of a team dedicated to helping homeowners transform their homes while building a rewarding career.","description_format":"text","description_chars":2539,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Creative Agencies"],"lifecycle":[{"event":"open","at":"2026-10-12T18:46:59Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.21,"p_room":0.35,"age_days":9,"expected_fill_days":2,"reasons":["conf:17","wave","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/bath-planet-call-center-representative-bath-planet","json_url":"https://alion.io/job/bath-planet-call-center-representative-bath-planet.json","meta":{"generated_at":"2026-10-22T06:57:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2198,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2417356},"rest":"https://alion.io/mcp/rest/get_company?id=2417356"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbath-planet-call-center-representative-bath-planet"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbath-planet-call-center-representative-bath-planet"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbath-planet-call-center-representative-bath-planet"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bath-planet-call-center-representative-bath-planet\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbath-planet-call-center-representative-bath-planet"}]}