{"id":2377296,"url":"https://alion.io/job/bath-planet-confirmation-call-center-manager-bath-planet","title":"Confirmation Call Center Manager - Bath Planet","company":{"id":2417356,"name":"Bath Planet","domain":"bathplanet.com","url":"https://alion.io/company/bathplanet","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T18:46:59Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-20T00:18:12Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Confirmation Call Center Manager\nCompany: Bath Planet & Home Pro MI\nLocation: Grand Rapids, MI and surrounding areas\nJob Type: Full-Time\nCompensation: $55,000-$75,000 annually\nBenefits: Dental Insurance, Paid Vacation, Paid Sick Time, Professional Development\nAbout the Role\nAs the Confirmation Call Center Manager, you will oversee the daily operations of our Call Center while leading a team of Call Center Representatives. You'll be responsible for confirming appointments, coaching and developing your team, managing schedules, maintaining high customer satisfaction, and ensuring departmental goals are consistently achieved.\nResponsibilities\nManage the daily operations of the Confirmation Call Center.\nHire, train, coach, and develop Call Center Representatives.\nSchedule and confirm appointments with homeowners.\nAnswer inbound calls and make outbound confirmation calls.\nDeliver exceptional customer service while maintaining professionalism.\nManage and coordinate sales representatives' schedules.\nMonitor team performance and ensure weekly and monthly goals are achieved.\nResolve customer concerns and handle escalated issues promptly.\nMaintain accurate customer records and appointment information.\nPrepare reports and monitor key performance metrics.\nFoster a positive, productive, and team-oriented work environment.\nQualifications\nPrevious management or supervisory experience in a call center or customer service environment preferred.\nStrong leadership, coaching, and team-building skills.\nExcellent communication and interpersonal abilities.\nOutstanding customer service and conflict resolution skills.\nStrong computer proficiency and experience with CRM systems.\nExcellent organizational and time management skills.\nAbility to multitask in a fast-paced environment.\nEvening and weekend availability as needed.\nCompensation & Benefits\n$55,000-$75,000 annual salary\nBonus opportunities based on performance\nDental Insurance\nPaid Vacation\nPaid Sick Time\nProfessional Development\nOngoing leadership training\nCareer advancement opportunities\nSupportive team environment\nWhy Join Bath Planet & Home Pro MI?\nAt Bath Planet & Home Pro MI, we believe our people are the foundation of our success. We provide the training, support, and leadership opportunities you need to build a rewarding career while making a meaningful impact on our customers and your team.\nApply Today\nIf you're an experienced leader who thrives in a fast-paced environment and enjoys coaching teams to success, we'd love to hear from you. Apply today to become the next Confirmation Call Center Manager with Bath Planet & Home Pro MI!","description_format":"text","description_chars":2617,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Creative Agencies"],"lifecycle":[{"event":"open","at":"2026-10-12T18:46:59Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.267,"p_room":0.35,"age_days":7,"expected_fill_days":2,"reasons":["conf:5","win:tail","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":true},"html_url":"https://alion.io/job/bath-planet-confirmation-call-center-manager-bath-planet","json_url":"https://alion.io/job/bath-planet-confirmation-call-center-manager-bath-planet.json","meta":{"generated_at":"2026-10-20T06:29:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7073,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2417356},"rest":"https://alion.io/mcp/rest/get_company?id=2417356"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbath-planet-confirmation-call-center-manager-bath-planet"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbath-planet-confirmation-call-center-manager-bath-planet"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbath-planet-confirmation-call-center-manager-bath-planet"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bath-planet-confirmation-call-center-manager-bath-planet\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbath-planet-confirmation-call-center-manager-bath-planet"}]}