{"id":1333834,"url":"https://alion.io/job/bathhouse-reservationist","title":"Reservationist - Berkeley Heights","company":{"id":1754836,"name":"Bathhouse","domain":"abathhouse.com","url":"https://alion.io/company/abathhouse","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":22,"ghost_share":0.045,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":249,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berkeley Heights, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-09-16T20:19:03Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T23:30:49Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":24},"description":"ABOUT BATHHOUSE\nBathhouse is where the sauna meets the social scene. Thermal pools, steam rooms, and elite hands-on treatments - all in a sleek, high-energy space. We're the intersection of wellness and social. Equal parts sanctuary and scene.\nWe build spaces where anyone, with any body, can show up and feel better leaving than they arrived.\nJOB DESCRIPTION\nBathhouse is seeking an attentive, organized, and service-oriented Reservationist to support our guest experience in its entirety. This role is responsible for guiding guests through their booking process, answering questions and concerns, and helping ensure every guest feels informed, welcomed, and taken care of before they arrive. \nReservationists manage phone calls, email, and online inquiries (including social media), schedule appointments, and act as knowledgeable ambassadors for everything Bathhouse has to offer.\nRESPONSIBILITIES \nAnswer guest inquiries by phone, email, and online messaging in a timely, professional manner.\nBook and manage appointments using Zendesk and our reservation systems.\nClearly explain amenities, services, pricing, policies, and availability.\nTroubleshoot scheduling issues and assist guests with changes or special requests.\nDocument guest interactions and ensure accurate information.\nDevelop a thorough knowledge of Bathhouse amenities, services, promotions, and policies.\nCommunicate with on-site teams about guest needs, special notes, or escalations.\nDeliver warm, guest-first service while upholding Bathhouse standards and tone.\nSupport a calm, professional, and welcoming experience for every guest.\nQUALIFICATIONS \nPrevious experience in hospitality, spa/wellness, reservations, or customer service.\nStrong written and verbal communication skills.\nComfortable multitasking across email, phone, and software systems.\nDetail-oriented, organized, and reliable.\nAbility to stay calm, solutions-focused, and professional when issues arise.\nPositive, team-oriented attitude and strong sense of accountability.\nComfortable learning technology and working in Zendesk (training provided).\nAbility to work evenings, weekends, and holidays as needed.\nCOMPENSATION & BENEFITS\nHourly Rate: $25/hour.\nMedical, Vision, and Dental insurance available for full-time employees.\nComplimentary unlimited admission to Bathhouse.\nThree “Plus One” guest passes per month.\n50% discount on services, retail products, and restaurant 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