{"id":506896,"url":"https://alion.io/job/baubap-collections-lifecycle-manager","title":"Collections Lifecycle Manager","company":{"id":57915,"name":"Baubap","domain":"baubap.com","url":"https://alion.io/company/baubap","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-05-26T18:39:05Z","employer_posted_date":"2026-05-29","last_verified_at":"2026-10-12T19:49:10Z","board_verified":true,"closed_at":null,"days_open":139,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":138},"description":"The mission:\nAt Baubap, we believe financial products should create freedom, not fear. That belief extends to every interaction we have with our customers, especially when they fall behind on payments. Unlike traditional lenders, we have never built a conventional collections operation based on pressure, harassment, or intimidation. We believe people deserve dignity regardless of their financial situation. We are looking for our very first Collections Lifecycle Manager: someone capable of designing an entirely new approach to overdue loan recovery.\nThis role is not about building a call center. It is about building intelligent recovery journeys, empathetic communications, predictive systems, incentives, and experiences that help customers recover while preserving trust. We are looking for someone who deeply understands collections but who is also excited to challenge almost everything about how collections are traditionally done.\nThe expected outcome:\nYou will own the full overdue customer lifecycle at Baubap.\nThis includes designing:\nRecovery journeys across channels and delinquency stages\nMessaging strategies, tone of voice, and customer communication frameworks\nBehavioral incentives that increase repayment without coercion\nPredictive models and segmentation strategies\nProduct experiences that help customers recover financially\nAI-powered workflows and automation systems\nTesting frameworks to continuously improve recovery performance and customer experience\nYou will work cross-functionally with Product, Data Modeling, Engineering, Risk, Brand, and Customer Experience to create a collections function unlike anything that exists today in consumer lending.\nOver time, you will also build and lead a small team of highly analytical and creative builders who share.\nSuccess in this role is not measured only by recovery rates. It is measured by:\nBuilding world-class recovery performance while maintaining customer trust\nReducing friction, anxiety, and shame in collections interactions\nCreating scalable and intelligent systems instead of manual operations\nHelping customers return to financial health\nProving that respectful collections can outperform aggressive collections\nWhy YOU should apply:\nExtensive experience in collections, recovery, or delinquency management in lending or fintech\nStrong understanding of collections operations, strategy, and recovery economics\nExperience designing collections flows, segmentation, and customer treatment strategies\nFamiliarity with predictive modeling, risk signals, and behavioral analytics\nExperience working with digital channels such as SMS, WhatsApp, push notifications, email, IVR, and in-app communication\nAbility to work cross-functionally with technical and non-technical team\nWhat Makes Someone Exceptional For This Role\nYou question traditional collections practices instead of defending them\nYou understand human behavior as much as spreadsheets\nYou care deeply about how customers feel during financial stress\nYou have imagination and are excited to experiment\nYou can combine operational rigor with creativity\nYou are excited about AI, automation, personalization, and modern communication systems\nYou believe recovery performance and customer dignity are not mutually exclusive\nYou want to help shape the future of consumer finance in Latin America.\nWhy This Role Matters\nMillions of people have learned to associate collections with fear, shame, and harassment.\nWe want to change that.\nAt Baubap, we believe financial technology should help people move forward specially when they struggle. This role is an opportunity to build one of the most important and differentiated capabilities in our company from the ground up.\nAnd if we do it right, we believe it can become a new standard for the industry.\nWhat we can offer:\n\nBeing part of a multicultural, highly driven team of professionals\n20 vacation days / year + 75% holiday bonus (Prima Vacacional)\n1 month (proportional) of Christmas bonus (Aguinaldo)\nFood vouchers\nHealth & Life insurance\nCompetitive salary","description_format":"text","description_chars":4051,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-07T12:26:26Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.17,"p_room":0.28,"age_days":138,"expected_fill_days":20,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/baubap-collections-lifecycle-manager","json_url":"https://alion.io/job/baubap-collections-lifecycle-manager.json","meta":{"generated_at":"2026-10-12T21:56:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35892,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57915},"rest":"https://alion.io/mcp/rest/get_company?id=57915"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbaubap-collections-lifecycle-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbaubap-collections-lifecycle-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbaubap-collections-lifecycle-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/baubap-collections-lifecycle-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbaubap-collections-lifecycle-manager"}]}