{"id":3127895,"url":"https://alion.io/job/baxter-associate-manager-customer-service","title":"Associate Manager, Customer Service","company":{"id":5835,"name":"Baxter","domain":"baxter.com","url":"https://alion.io/company/baxter","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":16,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":56000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1998},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Oracle ERP","optional":false}],"status":"live","first_seen_at":"2026-10-23T02:42:29Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T05:05:41Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"This is where your work makes a difference.\nAt Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.\nOur Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.\nHere, you will find more than just a job-you will find purpose and pride.\nJob Summary:\nThe Associate Manager, Customer Service is responsible for managing day-to-day customer service operations, including order management, sales data administration, customer issue resolution, and coordination across commercial and operational teams.\nThe role ensures that orders and customer information are processed accurately and efficiently, customer service KPIs are monitored, and operational processes comply with relevant requirements. The position also works closely with local and global stakeholders on system improvements, operational projects, cost optimization, and continuous improvement initiatives.\nKey Responsibilities:\n\nOrder Management & ERP Operations\nManage and oversee the processing of various order types, including sales orders, returns, discounts, and rentals, using JDE and SAP.\nImplement and manage HST order-taking procedures to ensure effective and consistent execution.\nEnsure legally required biological data is accurately collected from customers and registered in JDE.\nSupport the resolution of order-related and system-related issues to maintain smooth daily operations.\nSales Data & Performance Tracking\nCoordinate the collection of detailed monthly sales data from wholesalers and ensure accurate entry into JDE.\nEnsure sales information is processed accurately and on time to support business performance monitoring and commercial decision-making.\nIdentify and address data or process issues that may impact reporting accuracy or operational efficiency.\nCustomer Service Operations\nManage customer complaints, exceptions, and irregular cases with professionalism and appropriate follow-through.\nMonitor key Customer Service KPIs and take proactive action where necessary to support achievement of targets.\nOversee outsourced customer service providers and ensure service expectations are effectively managed.\nSupport the management and monitoring of the Customer Service budget.\nCross-Functional & Global Collaboration\nPartner closely with commercial and marketing teams on day-to-day operational requirements and customer-related matters.\nWork with global teams to troubleshoot and resolve system-related issues affecting Customer Service operations.\nCoordinate across different stakeholders to ensure operational issues are addressed efficiently.\nProvide regular updates to global stakeholders on Japan's operational status, key issues, and relevant developments.\nCompliance & Operational Excellence\nMaintain an understanding of relevant regulations and translate requirements into appropriate operational procedures.\nDevelop, implement, and improve Customer Service processes and procedures as business requirements evolve.\nIdentify opportunities to improve operational efficiency, accuracy, service quality, and cost effectiveness.\nEnsure Customer Service activities are performed in accordance with established processes and applicable requirements.\nProjects & Continuous Improvement\nLead or support system upgrade initiatives affecting Customer Service and commercial operations.\nDrive cost-reduction initiatives related to shipping and operational processes.\nSupport project planning, implementation, stakeholder coordination, and execution.\nIdentify opportunities to simplify processes and improve overall Customer Service operations.\nEducation:\nBachelor’s degree in Business Administration, Supply Chain, Operations, Commerce, or a related discipline preferred.\nExperience:\nRelevant experience in Customer Service, Order Management, Sales Operations, Commercial Operations, or Supply Chain.\nExperience working with ERP and order management systems; experience with JDE and/or SAP is preferred.\nExperience handling different order types and supporting complex customer or operational requirements.\nExperience working cross-functionally with commercial, marketing, logistics, finance, or other operational teams.\nExperience coordinating with regional or global stakeholders is preferred.\nExposure to regulated industries such as medical devices, healthcare, or pharmaceuticals would be an advantage.\nExperience managing outsourced service providers, operational projects, or process improvement initiatives is preferred.\nLanguage Requirements:\nBusiness-level proficiency in both Japanese and English, with the ability to communicate effectively with local and global stakeholders.\nSkills & Competencies:\nStrong customer service and problem-solving skills.\nStrong attention to detail, particularly when handling orders, customer information, and sales data.\nAbility to manage multiple priorities and operational issues simultaneously.\nStrong stakeholder management and cross-functional communication skills.\nComfortable working with JDE, SAP, and operational data.\nAbility to identify process gaps and drive practical improvements.\nGood project coordination and organizational skills.\nAbility to work effectively with both local and global stakeholders.\nProactive, accountable, and comfortable taking ownership of operational issues.\nEqual Employment Opportunity\nBaxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.\nReasonable Accommodations\nBaxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.\nRecruitment Fraud Notice\nBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.","description_format":"text","description_chars":6819,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Patient Monitoring","Hospital Equipment & Furniture","Infusion & Drug Delivery Devices"],"lifecycle":[{"event":"open","at":"2026-10-23T02:42:29Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":9,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/baxter-associate-manager-customer-service","json_url":"https://alion.io/job/baxter-associate-manager-customer-service.json","meta":{"generated_at":"2026-10-24T06:04:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8744,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5835},"rest":"https://alion.io/mcp/rest/get_company?id=5835"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbaxter-associate-manager-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbaxter-associate-manager-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbaxter-associate-manager-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/baxter-associate-manager-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbaxter-associate-manager-customer-service"}]}