{"id":2181564,"url":"https://alion.io/job/bayer-o2c-customer-support","title":"O2C Customer Support","company":{"id":671164,"name":"Bayer","domain":"bayer.com","url":"https://alion.io/company/bayer-7","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Maastricht, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":48000,"currency":"EUR","period":"year","gross":true,"usd_annual":53750},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T15:05:15Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T17:22:50Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Bij Bayer zijn we visionairs, gedreven om 's wereld moeilijkste uitdagingen op te lossen en te streven naar een wereld waarin ‘Health for all, hunger for none’ niet langer een droom is maar een reële ambitie. Wij doen dit met energie, nieuwsgierigheid en sterke toewijding. Hierbij leren wij constant van unieke perspectieven die anderen ons bieden, verbreden we ons denken, vergroten we onze mogelijkheden en herdefiniëren we ‘onmogelijk’. Er zijn zoveel redenen om bij ons te komen werken. Als je een gevarieerde en betekenisvolle carrière ambieert samen met briljante en veelzijdige collega’s, om echt een verschil te maken, dan is er maar één keuze.\nBinnen Bayer veranderen we de manier van werken - voor een hogere productiviteit, snellere innovatie en een beter resultaat. We noemen dit Dynamic Shared Ownership (DSO). Lees meer over wat DSO zal betekenen voor jou in je nieuwe rol hier bij Bayer:https://www.bayer.com/en/strategy/strategy\nO2C Customer Support\nCustomer Service Support (EMEA)\nLocation: Maastricht, The Netherlands\nWorking Model: Hybrid (2 days per week in the Maastricht office)\nEmployment Type: Full-time\nDelivering an Outstanding Customer Experience\nAre you a customer-focused professional who enjoys coordinating orders, solving challenges, and working in an international environment? Do you thrive in a role where you are the central link between customers, logistics, supply chain, and commercial teams?\nAs a Customer Service Support, you will play a key role in managing the end-to-end order process while ensuring excellent service levels for customers across the EMEA region. You will help drive operational excellence, support on-time delivery performance, and contribute to a seamless customer experience through proactive communication and effective stakeholder collaboration.\nWhat You'll Do\nProcess customer orders in SAP and other ERP systems from order entry through invoicing. \nMonitor and manage orders throughout the fulfillment process, ensuring timely and accurate delivery. \nCommunicate proactively with customers regarding order status, delays, and resolutions. \nResolve order-related issues in close collaboration with Supply Chain, Logistics, and Credit Management teams. \nHandle customer inquiries, complaints, claims, returns, and credit memo requests. \nEscalate supply and delivery risks that could impact on-time and in-full performance. \nEnsure compliance with applicable standards, policies, and regulatory requirements. \nSupport continuous improvement initiatives that enhance customer satisfaction and operational efficiency. \nWho You Are\nCustomer-focused with a proactive and solution-oriented mindset. \nStrong communicator who can build relationships across cultures and functions. \nOrganized and detail-oriented, with the ability to manage multiple priorities simultaneously. \nComfortable working in a fast-paced, international environment. \nAble to collaborate effectively with remote and cross-functional teams. \nConfident in taking ownership and driving issues to resolution. \nCommitted to quality, accuracy, and compliance. \nEager to learn and continuously improve processes and ways of working. \nWhat You'll Bring\nBachelor's degree in Business Administration, Supply Chain, Logistics, or a related field is preferred. \n1-2 years of experience in Customer Service, Order Management, Supply Chain, or Order-to-Cash processes. \nExperience working with ERP systems, preferably SAP. \nGood knowledge of Microsoft Office applications, particularly Excel. \nFluent in Dutch and English, both written and spoken. \nAdditional language skills are highly valued, particularly German, French, Spanish, Italian, or Nordic languages. \nStrong organizational, time management, and problem-solving skills. \nAbility to work effectively with multiple stakeholders across different countries and functions. \nWhat We Offer\nAn annual salary between €40,000 and €48,000 gross, based on 40 hours, including 13th month and holiday allowance\nAn attractive bonus scheme\nHybrid working model (2 days per week in the Maastricht office)\n34 days of leave per year\nA solid pension scheme\nPlenty of challenges and opportunities to learn and develop yourself\nAn inspiring and dynamic working environment\n(International) career opportunities\nAbout the Team\nYou will work closely with customers, distributors, logistics providers, and colleagues across Customer Service, Supply Chain, Sales, Quality, Regulatory, and Commercial teams. Together, you will ensure products reach customers on time, in full, and in compliance with all applicable requirements while delivering an exceptional customer experience.\nINTERESTED IN THIS VACANCY?\nAre you looking for a new challenge? Apply online by sending us your resume and cover letter (in 1 document). Do you have a question or do you want to learn more about the position? You can always contact Hozan Said via .\nWe do not accept any unsolicited applications via agencies.\n\nYOUR APPLICATION\n\nWil jij werken op een plek waar je gewoon JEZELF mag zijn?\nJouw unieke persoonlijkheid, achtergrond en talenten dragen bij aan het bouwen van een sterk, divers en inclusief Bayer.\nJoin us! Be You. Be Bayer.\n\nLocatie:\n\nNederland : Nederland : Maastricht\nDivisie:\nPharmaceuticals\nReferentiecode:\n891338","description_format":"text","description_chars":5286,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"Italian","level":"All levels","optional":false},{"language":"French","level":"All levels","optional":false},{"language":"Spanish","level":"All levels","optional":false},{"language":"German","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Farming & Agriculture","Health Care","Crop Protection","OTC & Consumer Health Products"],"lifecycle":[{"event":"open","at":"2026-10-09T15:05:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:3","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":53750,"is_top_pay":false},"html_url":"https://alion.io/job/bayer-o2c-customer-support","json_url":"https://alion.io/job/bayer-o2c-customer-support.json","meta":{"generated_at":"2026-10-12T04:06:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6478,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":671164},"rest":"https://alion.io/mcp/rest/get_company?id=671164"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbayer-o2c-customer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbayer-o2c-customer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbayer-o2c-customer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bayer-o2c-customer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbayer-o2c-customer-support"}]}