{"id":4181869,"url":"https://alion.io/job/baylor-genetics-genetic-testing-customer-support-coordinator","title":"Genetic Testing Customer Support Coordinator","company":{"id":1792791,"name":"Baylor Genetics","domain":"baylorgenetics.com","url":"https://alion.io/company/baylorgenetics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T14:02:07Z","employer_posted_date":null,"last_verified_at":"2026-11-12T14:02:07Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary:\nThe Genetic Testing Customer Support Coordinator serves as a key liaison between healthcare providers, patients, and internal teams to facilitate a seamless genetic testing experience. This role is responsible for providing exceptional customer support by assisting with test coordination, answering inquiries, processing orders, and ensuring timely communication throughout the testing process. The Coordinator will work closely with sales, laboratory, and client services teams to optimize the customer experience.\n\nEducation and Experience:\nEducation:\nBachelor’s degree in Genetics, Biology, Healthcare Administration, or a related field preferred; equivalent experience in a healthcare or customer support role will be considered.\n\nExperience:\nMinimum of 2 years of experience in customer service, healthcare administration, or genetic testing coordination.\n\nExperience working in a clinical laboratory, genetic testing, or healthcare setting is preferred.\n\nFamiliarity with medical terminology, genetic testing processes, and insurance verification.\n\nKey Responsibilities:\nCustomer Support & Communication:\n\nServe as the primary point of contact for healthcare providers, patients, and internal teams regarding genetic testing inquiries.\n\nProvide accurate information on test requirements, sample collection, turnaround times, and billing inquiries.\n\nRespond to inquiries via phone, email, and online platforms, ensuring a high level of professionalism and efficiency.\n\nTest Coordination & Processing:\n\nAssist in processing test orders and verifying completeness and accuracy of submitted information.\n\nTrack test progress and provide timely updates to clients regarding status, results, and additional requirements.\n\nCoordinate with laboratory teams to ensure smooth processing and troubleshoot any issues that arise.\n\nOrder Management & Documentation:\n\nMaintain detailed and accurate records of customer interactions, test orders, and correspondence.\n\nEnsure compliance with regulatory guidelines and company policies in all communications and documentation.\n\nWork with billing and insurance teams to support patients and providers with pre-authorization and reimbursement processes.\n\nQuality & Process Improvement:\n\nIdentify common customer issues and collaborate with internal teams to implement solutions that enhance the service experience.\n\nAssist in the development of customer support materials, including FAQs, instructional documents, and training guides.\n\nParticipate in ongoing training to stay updated on genetic testing offerings, policies, and industry best practices.\n\nSkills and Competencies:\nCustomer Service Excellence: Strong ability to communicate effectively, build relationships, and provide outstanding customer support.\n\nAttention to Detail: Ability to manage and process test orders with accuracy and efficiency.\n\nProblem-Solving: Capable of troubleshooting customer issues and identifying solutions.\n\nOrganizational Skills: Ability to prioritize tasks, manage multiple cases simultaneously, and meet deadlines.\n\nTechnical Proficiency: Comfortable using CRM systems, laboratory information systems (LIS), and customer support platforms.\n\nTeam Collaboration: Works effectively across teams, including laboratory, sales, billing, and client services.\n\nAdaptability: Ability to work in a fast-paced environment and adapt to changing priorities.\n\nPhysical Demands and Work Environment:\nFrequently required to sit, stand, and use hand and finger dexterity.\n\nRegular use of phone, computer, and other office equipment.\n\nFast-paced work environment with multiple priorities and interactions with healthcare professionals and patients.\n\nEEO Statement:\n\n[Company Name] is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.\n\nNote to Recruiters:\nWe value building direct relationships with our candidates and prefer to manage our hiring process internally. While we occasionally partner with select recruitment agencies for specialized roles, we do not accept unsolicited resumes from recruiters or agencies without a written agreement executed by the authorized signatory for Baylor Genetics (\"Agreement\"). Any resumes submitted to Baylor Genetics in the absence of an Agreement executed by Baylor Genetics' authorized signatory will be considered the property of Baylor Genetics, and Baylor Genetics will not be obligated to pay any associated recruitment fees.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":4624,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Molecular Diagnostics","Genomics & Genetic Testing","Health Care"],"lifecycle":[{"event":"open","at":"2026-11-12T17:31:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","win:early"],"computed_at":"2026-11-12T19:39:17Z"},"pay":null,"html_url":"https://alion.io/job/baylor-genetics-genetic-testing-customer-support-coordinator","json_url":"https://alion.io/job/baylor-genetics-genetic-testing-customer-support-coordinator.json","meta":{"generated_at":"2026-11-12T19:39:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41455,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1792791},"rest":"https://alion.io/mcp/rest/get_company?id=1792791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbaylor-genetics-genetic-testing-customer-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbaylor-genetics-genetic-testing-customer-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbaylor-genetics-genetic-testing-customer-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/baylor-genetics-genetic-testing-customer-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbaylor-genetics-genetic-testing-customer-support-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4181869}},{"tool":"search_jobs","arguments":{"company":"baylorgenetics.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4181869},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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