{"id":2421226,"url":"https://alion.io/job/baynova-user-support-specialist-baynova-llc","title":"User Support Specialist - BayNova LLC","company":{"id":4419187,"name":"BayNova LLC","domain":"baynova.com","url":"https://alion.io/company/baynova","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alexandria, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":78000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1104},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-13T05:09:29Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-22T11:37:34Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an important federal government client in Alexandria, VA.\nWe are seeking hardworking, competitive candidate that is driven to succeed with a natural sense of urgency. You are a self-starter with a reputation for being an effective team player, who proactively looks to improve and add efficiency to current processes. You exercise judgment in the decision-making process to provide consistent customer service. You are highly proficient in problem solving and can follow a systematic troubleshooting approach.\nThis position is responsible for maintaining IT systems and end user support needs. This includes supporting all aspects of IT infrastructure, user accounts, telephony, and application needs. The position also includes working on medium-sized projects to ensure the timely development and delivery of reliable and efficient systems-related solutions to business requirements.\nDaily Job Responsibilities:Escalated user support administration\nUse ServiceNow to maintain ticketing queues by accepting tickets and closing them according to service level agreements.\nOffice365 administration and troubleshooting of email accounts.\nServe as liaison between the help desk and infrastructure support teams. \nProvide user support, troubleshooting, adding/removing/modifying user accounts, printer setup, PC setup and initial LAN configuration.\nMust be able to delegate and prioritize responsibilities.\nResponsible for escalation within the team or to management\nCommunicate and work effectively with other contractors and personnel from other system administration teams.\nResponsible for team communications and notifications to customer\nAttends team meetings and keeps team members informed of pertinent information.\nControl-M administrator. Including the administration, configuration, and execution ad hoc jobs using Control-M\nGenerate detailed SOPs.\n Requirements:Ability to obtain a Public Trust Clearance\n1 year of technical experience with working knowledge of desktop support technologies or High School Diploma with ITIL/ITSM, A+ or applicable technical certification\nWorking knowledge of the Microsoft environments\nAbility to work onsite at the customer's location in Alexandria, VA; Work-from-home available on a case-by-case basis.\n24x7 On-call rotation for after hours support\nNights and/or weekends troubleshooting, maintenance, and any other special circumstances\nSelf-starting individual with the ability to work independently on issues with minimal supervision.\nDetail-oriented technical and strong analytical skills.\nExceptional customer service and follow-up skills.","description_format":"text","description_chars":2683,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T05:09:29Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.85,"p_room":1,"age_days":9,"expected_fill_days":28,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/baynova-user-support-specialist-baynova-llc","json_url":"https://alion.io/job/baynova-user-support-specialist-baynova-llc.json","meta":{"generated_at":"2026-10-22T23:02:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8503,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4419187},"rest":"https://alion.io/mcp/rest/get_company?id=4419187"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbaynova-user-support-specialist-baynova-llc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbaynova-user-support-specialist-baynova-llc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbaynova-user-support-specialist-baynova-llc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/baynova-user-support-specialist-baynova-llc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbaynova-user-support-specialist-baynova-llc"}]}