{"id":2421227,"url":"https://alion.io/job/baynova-voip-engineer-baynova-llc","title":"VoIP Engineer - BayNova LLC","company":{"id":4419187,"name":"BayNova LLC","domain":"baynova.com","url":"https://alion.io/company/baynova","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alexandria, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":136000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6708},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-13T05:09:29Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T14:44:33Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"BayNova has an exciting opportunity for a VoIP Engineer to join our team in support of an important federal government client.\nJob Responsibilities:\nCustomer-facing position for the VoIP Team, presenting and maintaining a consistent professional image to the customer, successfully managing customer expectations.\nProvide Tier 1/Tier 2 support to end-users.\nPrepare presentations and deliver briefings to the customer and management.\nProvides weekly reports of VoIP Team's activities to management. \nResponsible for the administration of all aspects of the VoIP system including system administration, patching, vulnerability management, software updates, troubleshooting, scripting and daily operation of the Cisco UCM and Unity Connection Voice Mail, Cisco UCCX ACD, Finesse agents and Microsoft Teams phones with direct routing with Cisco Unified Boarder Element (CUBE). \nImplements and enforces security policies and compliance standards related to VoIP systems to safeguard data and communication privacy.\nAssist lead engineer with evaluations of all aspects of the VoIP system performance and potential issues to make process improvement recommendations.\nMonitors and optimizes the performance and reliability of VoIP systems, ensuring minimal downtime and efficient operation.\nProvides recommendations of strategic direction and new products to customer by evaluating alternative telecommunications solutions to develop, configure, and maintain communication infrastructure for all aspects of the VoIP infrastructure.\nConducts market research working with external vendors and service providers to acquire VoIP equipment and services.\nConducts administration, discovery, and cleanup of A/V assets via ServiceNow. \nAdministers cloud-based video conferencing and collaboration technologies Zoom, Teams and WebEx.\nSupports, troubleshoots, and monitors customer issues with cloud-based video conferencing technologies. \nProvides A/V support for day-to-day meetings, webinars, and agency wide events ensuing all A/V equipment and collaboration services are pre-checked and will perform without issue. \nTroubleshoots issues with A/V equipment including conference rooms, team rooms, Zoom Rooms and executive offices. \nEscalates tier III A/V issues to A/V maintenance vendor and coordinates logistics for prompt resolution. \nLeads onsite and remote troubleshooting sessions with Facility A/V vendor support; Escorts vendors during onsite visits. \nCreates and maintains technical documentation for the VoIP systems, including configuration details, troubleshooting procedures, and diagrams.\nDevelops and implements disaster recovery plans related to VoIP systems to ensure continuity of operations in the event of system failures.\n Job Requirements:Ability to obtain a Position of Trust Clearance\nStrong communication skills\nExceptional customer service and follow-up skills\n5 years' experience with VoIP and A/V administration\nWork onsite at the customer's location in Alexandria, VA\n24x7 On-call rotation for after-hours support\nNights and/or weekends troubleshooting, maintenance, and any other special circumstances\nSelf-starting individual with the ability to work independently on issues with minimal supervision\nDetail-oriented technical and strong analytical skills","description_format":"text","description_chars":3272,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T05:09:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":38,"reasons":["conf:1","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/baynova-voip-engineer-baynova-llc","json_url":"https://alion.io/job/baynova-voip-engineer-baynova-llc.json","meta":{"generated_at":"2026-10-14T15:56:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20223,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4419187},"rest":"https://alion.io/mcp/rest/get_company?id=4419187"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbaynova-voip-engineer-baynova-llc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbaynova-voip-engineer-baynova-llc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbaynova-voip-engineer-baynova-llc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/baynova-voip-engineer-baynova-llc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbaynova-voip-engineer-baynova-llc"}]}